SHRUTI NAIR
Pune
Summary
Dynamic Coordinator at Shruti Nair with a proven track record in conflict resolution and team building. Successfully enhanced team morale through organized events and streamlined operations by effectively delegating tasks. Proficient in CRM software, I consistently resolved customer complaints, ensuring satisfaction and maintaining high company standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Coordinator
Shruti nair
Punne
08.2017 - Current
- Resolved customer complaints in a timely manner while upholding company standards.
- Organized team events to promote a positive work environment.
- Maintained calendars of upcoming events, meetings and deadlines.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Support and handled Northern Broder team with rail & truck cases.
- Handled prime customer accounts like Apple , amazon ,Costco.
- Currently engaged with the Costco ( pre work , EDI )activity project.
Financial Admin Assistant
Shruti nair
Pune
10.2016 - 08.2017
- Processed critical customer with quality efficiency in import billing
- Audited processed shipment within global parameters & customer requirement
Education
MBA - Finance
Pune University
Pune 05-2016
Skills
- Task delegation
- Conflict resolution
- Team building
- Communication skills
- Time management
- Problem solving
- Multitasking and organization
- CRM software
- Workflow management
- Team leadership
- Team management
- Excellent communication
- Problem-solving
- Decision-making
- MS office
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Malayalam
Intermediate (B1)
B1
Marathi
Elementary (A2)
A2
Certification
- Received multiple award & competency cards for outstanding performance
Timeline
Coordinator
Shruti nair
08.2017 - Current
Financial Admin Assistant
Shruti nair
10.2016 - 08.2017
MBA - Finance
Pune University