Travelling
Shruti Nargolkar
Senior Manager - Business Development
Bengaluru
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities. Offers analytical, proactive approach to revamping strategies to meet changing needs. Talent for directing creative efforts and brand engagement combined with history of surpassing objectives.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Regional Sales Manager
FCM Travel Solutions
01.2023 - Current
- Facilitated seamless communication between departments for better collaboration on projects that further supported regional growth initiatives.
- Negotiated favorable contract terms with Clients in support of cost reduction efforts and improved profitability margins for the region's business operations.
- Enhanced overall customer experience by conducting regular account reviews, ensuring alignment with client objectives and company offerings.
- Managed a diverse portfolio of accounts across multiple industries to ensure consistent revenue generation within the region''s jurisdiction.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Managed team of 5 regional sales representatives and consistently achieved high sales targets.
- Liaised with marketing, and management teams to develop solutions and accomplish shared objectives.
- Held one-on-one meetings with team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Executed successful marketing campaigns to generate new business and expand customer base.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Senior Manager - Partnerships & Alliances
Razorpay Software Pvt Ltd
3 2022 - 12.2022
- Facilitated strategy development and planned with cross-functional teams.
- Implemented account diagnostics, relationship analysis and engagement execution.
- Identified and communicated customer requirements to product development teams.
- Supervised marketing and planning activities to exceed sales and margin goals.
- Established client and market priorities to execute strategic course of action.
- Partnered with internal resources to present additional value and expertise to clients.
- Created demand by matching business problems to product and service solutions.
- Developed, maintained and utilized diverse client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience.
- Carried out and developed social media, e-blast and public relations campaigns.
- Joined business development meetings and supported market outreach plans to improve business development.
- Drove efficiency improvement through continued process refinement and data analysis.
- Suggested solutions and innovative ideas to meet client needs.
Senior Manager - Business Development
Zomato Limited
06.2019 - 03.2022
- Top contributor for last year with having achieved INR 30 Cr yearly target amounting to 47% of the team target.
- Acquired 55 new clients which contributed to 17% of the overall Team target
- Handled 35+ existing clients contributing to 30% of the overall team target
- Supervised and managed solution-related communication to achieve messaging accuracy and product correctness.
- Oversaw reporting functions to executive leadership.
- Updated system information, making appropriate changes to documentation.
- Managed team of 3 and assisted them in achieving target of INR 10 Cr on a pan-India level.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Effective in co-originating and sharing insights with Product team for solution development.
- Train and coach new joiners in negotiations, client handling, revenue growth and new client onboarding.
- Successfully worked with internal partners to identify and resolve customer challenges.
- Worked with and reported to Asst. Vice President (Zomato for Work) to enhance solution and sales techniques as per market demands and existing client demands.
- Leveraged existing client network to onboard and retain clients.
- Achieved 5 star rating in KPI's for two consecutive years.
- Developed strategic marketing communications and identified audiences for targeted messages.
- Developed and implemented quarterly marketing plans to drive sales, profit and brand objectives.
National Key Account Manager
SOTC Travel Limited
08.2017 - 05.2019
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Consistently achieved top ranking in revenue and profit growth.
- Instrumental in handling highest revenue clients - Infosys (annual turnover of INR 72 Cr), ABB (annual turnover of INR 36 Cr), Novo Nordisk (annual turnover of INR 18 Cr) and other SME clients (total annual turnover amounting to INR 20 Cr)
- Highly instrumental in cross selling resulting in an increase in overall revenue by 2% on annual basis.
- Assisting Finance team with Central Card reconciliations and procuring NDC for list of clients handled in the South region.
- Assisting Sales team in onboarding high valued clients like Ashok Leyland, Flipkart and Tesco.
- Successful in introducing and implementing automatization for airline ticketing in large clients which resulted in savings for client as well as SOTC.
- Successfully handled take over from few clients in Bengaluru to handling Major clients for the South region.
- Drove operational improvements which resulted in savings and improved profit margins
National Key Account Manager
Uniglobe Air Travel Bureau (Now known as Yatra Corporate)
08.2015 - 08.2017
- Responsible for handling National accounts like Dr. Reddy's Laboratories (annual turnover worth INR 72 Cr) and Tech Mahindra (annual turnover worth INR 60 Cr)
- Met with customers to discuss and ascertain needs, tailor solutions, and close cross selling deals.
- Develop and execute travel cost management business plan detailing objectives, strategies and measurable targets
- Responsible for client implementation program for clients like ISB (annual turnover worth 48 Cr) and Mylan (annual turnover worth 60 Cr)
- Review opportunities and cost benefits with help of data analysis to optimize on vendor contracting for clients.
- Assist client in improving Travel policy and process notes for improved Savings
- Encourage best practices and automatization to ensure in efficiency benefitting both parties.
- Customer feedback management - Ensure SLA management and provide agreed improvement plans.
- Conducting regular Business reviews - Quarterly and yearly.
Various Roles
Hotels - The Leela Hotels, The Oberoi, Grand Mercure and Marriott
10.2009 - 01.2015
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Prepared weekly employee work schedules for team members.
- Planned coverage needs and organized services to support incoming special events.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Trained front office staff in fire, life and other emergency procedures.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Balanced hotel accounts at end of day.
- Coordinated audit tasks among night shift team members to cover front desk operations.
- Performed month-end reconciliation and developed reporting metrics in coordination with corporate finance executives.
- Developed and distributed quarterly management revenue and analysis reports using proven software tools.
- Resolved escalated customer issues and boosted retention rates.
- Performed business administration and financial tasks to guarantee five-star service for clients.
Education
Bachelor of Hotel Management - Hotel Management
Dr. D. Y. Patil, I.H.M.C.T.
Pune 06.2005 - 05.2008
Skills
Business Development
Interpersonal and client communications
Up-selling and cross-selling techniques
Business growth strategies
B2B sales
Solution selling
Analytical problem solver
Verbal and written communication
Interests
Music
Dancing
Timeline
Regional Sales Manager
FCM Travel Solutions
01.2023 - Current
Senior Manager - Business Development
Zomato Limited
06.2019 - 03.2022
National Key Account Manager
SOTC Travel Limited
08.2017 - 05.2019
National Key Account Manager
Uniglobe Air Travel Bureau (Now known as Yatra Corporate)
08.2015 - 08.2017
Various Roles
Hotels - The Leela Hotels, The Oberoi, Grand Mercure and Marriott
10.2009 - 01.2015
Bachelor of Hotel Management - Hotel Management
Dr. D. Y. Patil, I.H.M.C.T.
06.2005 - 05.2008
Senior Manager - Partnerships & Alliances
Razorpay Software Pvt Ltd
3 2022 - 12.2022