Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shruti Paintal

Shruti Paintal

Service Integration Manager

Summary

Experienced IT Service Management leader with over 14 years of expertise in driving client satisfaction, optimizing service delivery, and managing cross-functional teams. Proven track record in leading complex service operations, ensuring seamless coordination between clients and internal teams, and enhancing operational efficiency. Seeking a strategic leadership role to leverage my skills in managing high-performance teams and delivering exceptional IT services.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work History

SERVICE INTERGRATION MANAGER

Kyndryl India Pvt Ltd and IBM India Pvt LTD
01.2016 - Current
  • Company Overview: Account: ABNAMRO
  • Leading a high-performing service management team, ensuring client satisfaction by aligning IT services with business objectives.
  • Served as the primary point of contact for clients, driving resolution of escalations and managing relationships to ensure seamless service delivery.
  • Oversee incident, change, and problem management, ensuring quick resolution of issues and minimizing impact to operations.
  • Collaborated across internal teams to drive service improvements, optimize processes, and maintain service availability.
  • Track service performance, drive continuous improvement, and deliver on agreed KPIs to maintain customer satisfaction.
  • Coordinated end-to-end change management using ServiceNow, including planning, risk assessment, scheduling, and stakeholder communication.
  • Led the full lifecycle of changes—from capturing requests and securing necessary approvals (CAB/ECAB) to overseeing implementation, validation, and closure—ensuring minimal disruption to business operations and adherence to ITIL best practices.
  • Account: ABNAMRO

TEAM LEAD

IBM India Pvt Ltd
01.2012 - 01.2016
  • Company Overview: Account: ABNAMRO , Benelux
  • Led a team supporting multiple accounts, driving client satisfaction through seamless communication and service delivery.
  • Managed service coordination and escalation handling, ensuring timely resolution of high-priority issues.
  • Streamlined service delivery processes, driving automation initiatives and reducing operational delays.
  • Account: ABNAMRO , Benelux

AIX ADMINISTRATOR

IBM India Pvt Ltd
01.2010 - 01.2012
  • Company Overview: Account: ABNAMRO , Benelux
  • Managed and maintained AIX systems to ensure optimal performance and stability.
  • System Administration and Performance Tuning.
  • Backup and recovery management.
  • Account: ABNAMRO , Benelux

Education

Btech - Computer Science and Technology

INSTITUTE OF ENGINEERING AND TECHNOLOGY , I . E. T BHADDAL
01.2006 - 01.2010

Skills

  • leadership
  • Project management
  • client relationship management
  • IT service delivery optimization
  • coordinating cross-functional teams
  • strategic service management practices
  • managing change
  • incident management
  • problem management

Timeline

SERVICE INTERGRATION MANAGER

Kyndryl India Pvt Ltd and IBM India Pvt LTD
01.2016 - Current

TEAM LEAD

IBM India Pvt Ltd
01.2012 - 01.2016

AIX ADMINISTRATOR

IBM India Pvt Ltd
01.2010 - 01.2012

Btech - Computer Science and Technology

INSTITUTE OF ENGINEERING AND TECHNOLOGY , I . E. T BHADDAL
01.2006 - 01.2010
Shruti PaintalService Integration Manager