Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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SHRUTI SHANDILYA

SHRUTI SHANDILYA

Technical Program Manager
Bengaluru

Summary

  • 13+ years of finance technology/operations with proven experience in running large and complex financial transformation, critical technology initiative solutions and implementation projects from requirements to launch.
  • Strong organizational skills, successful track record of coordinating between multiple project stakeholders, technical program managers, and software development teams of large-scale, distributed software applications, systems, platforms, services, or technologies. Managing complex projects and leading various migration projects in collaboration with development, stakeholders and support teams.
  • Currently working as a Technical Program manager managing cross functional team to set expectation and priorities, defining problem area and focus on customer expectation to deliver best experience and business value. Coordinate large, multi-functional projects on-time, anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance business needs versus technical constraints.
  • Expertise includes Technical Program Management, Driving and Influencing Roadmap priorities, product feature decisions, and engineering process and making sure the deadlines are not missed. Technical interface between the customer and systems/software development teams, understanding their needs and requirements, plus anticipating future trends that will serve their needs.
  • Ability to Run in front of the systems/software development team, helping define user stories, research appropriate technical solutions, and provide guidance to the team regarding architecture, design, and priorities ;Creating schedules, identifying and communicating risks to stakeholders, defining risk mitigation strategies, and facilitating appropriate software engineering solutions; and managing cross-functional teams and/or third party-vendors for implementation of project/program requirements.
  • Ability to conceptualize complex interrelated applications and system platforms, as well as the ability to effectively communicate those systems to non-technical team members and business partners.
  • Proficient at transforming raw thoughts into clear, consistent, accurate technical documentation and/or direction. Prioritize the intake and manage the backlog of requests.
  • Provide leadership and perspective, and drive stakeholders to decisions in ambiguous situations.
  • Drive projects end to end from concept to leading system designs, resourcing, implementation and post launch support. Strong bias for action and a "get it done" attitude.
  • Strong process orientation with demonstrated analytical thinking, organization skills and problem-solving skills.
  • Excellent Communication skills and collaborating skills. Passion to learn new things and Ability to prioritize work.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Technical Program Manager

Amazon India
10.2022 - Current
  • Coordinated and followed up with all the relevant Tier1 and Critical Service Owners for the existing challenges/gaps with High Velocity Events like prime Day, Cyber Monday , Diwali etc
  • Ensured the timelines are being maintained for all the milestones , by working across the blockers with different teams
  • Gathered the requirements through regular sessions with the stakeholders, prepared PRFAQ document and represented them for Leadership review
  • Dived deep into the existing load generator tools, performed gap analysis for meeting the existing Team’s requirements
  • Worked with the Engineering team on the High level Design to meet the requirements
  • Also did the feasibility analysis of the design
  • Communication to the stakeholders regularly by reporting the status , metrics of the projects in progress and successfully launched , issues identified
  • Documented the current strategies used by different AWS Services teams during High Velocity Events, and identified the gaps for a seamless HVE across all services.

Oracle EBS Functional Analyst

AMAZON USA
Seattle
02.2020 - 10.2022
  • B2B Order to Cash Product Management and Program Management
  • Solution design by coordinating with multiple state holders from different teams like Global Accounts receivables, Central Accounting, Development team, Treasury dept, Tax Team, Business Tech Teams, etc
  • Identify any areas for improvement to reduce any overlaps in functionality or any white space to customer needs or any undue operational burden
  • Manage Geo-expansion roll-outs and process/finance transformation projects
  • Communicate to the stakeholders regularly by reporting the status , metrics of the projects in progress and successfully launched , issues identified
  • Gather requirements for the projects , coordinate with multiple stakeholders, understand the process gaps and improvement scopes, work with the Engineering Team to go through the problem areas, design the solution , and follow-ups with all stakeholders towards a successful deliverable
  • Plan the Team roadmap and Prioritize it alongwith PMO , SDMs , TPMs and Business Teams
  • Document the Standard Operating Procedures, Test plans , Functional Specification Document for the projects spanning across several business channels
  • Prepare the strategy for deliverables alongwith work backwards plan , setup documents , technical design
  • Worked through end to end lifecycle to facilitate 60+ Launches to enable Cash application for multiple geographies across multiple Business channels
  • Worked with cross functional tech teams on a complex project of a UI Development to automate the Launches for all the Business channels across several regions
  • This helped in saving 1200 hrs of efforts annually
  • Worked with Bank to integrate the Bank statements for auto cash applications
  • Automated the receipt creation and auto applications logics to increase the Auto cash application rate
  • Doing Configurations in System for Oracle EBS Accounts Receivable Cash applications purposes in Oracle Financial Applications
  • Worked in Onsite Offshore Model, to coordinate the progress, statuses, knowledge transition etc to Offshore Team
  • Worked on multiple Prod Issues tickets , and did technical dive deep on the issues, and acted on the resolution for them
  • Analyze the queues for Enhancement requests , and regularly meet Business partners to understand the asks, and then to prioritize the requests based on certain agreed parameters
  • Acted as a Scrum Master, identified & resolved any issue, conflicts and impediments to manage the program using agile methodology.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Gained strong leadership skills by managing projects from start to finish.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Oracle EBS R12 Finance Functional Analyst

EXPEDIA GROUP
Bellevue
01.2016 - 02.2020
  • Resolution of user logged tickets for supporting Oracle EBS Financial Modules
  • Ticket types include System Defect, Process Issue, Performance Issue, Root Cause and Enhancement Request for these Finance Modules – Accounts Receivable, Order management, Channel Revenue Management, Account payables, General Ledger, Cash management
  • Worked across several cross functional teams and Business Areas within Expedia – Expedia Affiliate Network (EAN), Suppliers Management and Payment Team, Finance Customers , General Ledger Teams
  • Gather requirements for the projects , coordinating with multiple stakeholders, understanding the process gaps and improvement scopes, working with the Engineering Team to go through the problem areas, design the solution , and followups with all stakeholders towards a successful deliverables
  • Worked on creating Business Process Metrics for Procure to Pay, Order to Cash, and Expedia Affiliate Network
  • Worked on several Process Improvements , automation processes for reducing manual efforts
  • Worked on Enhancement requests to design new solutions for the Business, gathered requirements, and did Functional Unit testing
  • Quick resolution of Period closure issues to ensure smooth closure (i.e
  • Monthly, Quarterly and Yearly) by providing round-the-clock support even during weekends
  • Creation of TAR (Service Request) and co-ordination with Oracle Support for solving TAR, if issue is related to Oracle Application core product
  • Activities include round-the-clock availability (for Sev1 SRs)
  • Troubleshoot the Productions issues, working on the Root Cause Analysis , and work towards providing solutions
  • Worked on creating SQL Queries based on the Business users need
  • Also extracted Report for the outputs received when these queries are run, and provide these reports to the Clients
  • Risk Impact analysis, Ticket Routing, escalations management and mitigation
  • Doing Configurations /Setups in System for Accounts Receivable, Purchasing, Channel Revenue Management, Account payables, Cash management.
  • Coordinating with GL Business users for any setups required for General ledger.
  • Identified issues, analyzed information and provided solutions to problems.
  • Self-motivated, with a strong sense of personal responsibility.
  • Resolved problems, improved operations and provided exceptional service.

Oracle EBS Finance QA Analyst

INFOSYS LIMITED, Starbucks
Seattle
08.2015 - 01.2016
  • Created and reviewed Test scripts created on HP Quality Center
  • Involved in planning and coordinating the testing in this track so that the deadlines are met and effective testing is done
  • Coordinated with Engineers on the issues closely , working alongwith them until resolution
  • Worked on various phases of testing like – System Testing, System Integration testing and Regression Testing
  • Worked on creating SQL Queries based on the Clients need
  • Also extracted Report for the outputs received when these queries are run, and provide these reports to the Clients
  • Responsible for effective communication between the project team and the customer
  • Provide day to day direction to the project team and regular project status to the customer.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Oracle EBS Finance Functional Analyst

TATA CONSULTANCY SERVICES LIMITED
Kolkata
12.2009 - 08.2015
  • Gathering the user Requirements ,preparing Functional Document, Test plans & Setup Document based on the Business Requirements
  • Implemented three end to end Projects for different clients, mainly worked on Financial Modules like AP, CM, AR ,Advanced Collections, AGIS ,Cash Management & EBTAX as per the Solution analyzed for the Business Requirements
  • Project rollouts and improvement projects to facilitate better usage of the system and support e-business environments by providing techno functional support
  • Responsible for effective communication between the project team and the customer
  • Provide day to day direction to the project team and regular project status to the customer
  • Prepare the Unit Test Plan and Unit Test Results for every report
  • Prepare implementation plan which specifies the migration details for every report to production
  • Worked on Month end close activities for AR and CM modules
  • Worked on test case execution in HP ALM and assigning defects to the respective owner
  • Interaction with the clients on the process strategy and Extensive Documentation
  • Proven ability to develop and implement creative solutions to complex problems.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Bachelor of Technology -

WEST BENGAL UNIVERSITY OF TECHNOLOGY
01.2005 - 04.2009

Skills

Technical Program Managementundefined

Accomplishments

  • 13+ Years of experience across handling complex projects in different technologies- PL/SQL , Oracle EB Business Suits in Financial Modules execution of a program which includes - requirements gathering , feasibility analysis, preparing requirements document , getting the PRFAQ reviewed by relevant stakeholders, participation in Design and review, kicking off the program, tracking statuses of the development life cycle, coordinating the statuses of the program to the stakeholders, unblocking the team members for dependencies /required approvals, assisting in system migration to a Beta instance for testing, tracking UAT statuses , unblocking system and users by coordinating with all the teams involved, delivery of the product and delivering in Production Environment, assisting in Post prod support..

Timeline

Technical Program Manager

Amazon India
10.2022 - Current

Oracle EBS Functional Analyst

AMAZON USA
02.2020 - 10.2022

Oracle EBS R12 Finance Functional Analyst

EXPEDIA GROUP
01.2016 - 02.2020

Oracle EBS Finance QA Analyst

INFOSYS LIMITED, Starbucks
08.2015 - 01.2016

Oracle EBS Finance Functional Analyst

TATA CONSULTANCY SERVICES LIMITED
12.2009 - 08.2015

Bachelor of Technology -

WEST BENGAL UNIVERSITY OF TECHNOLOGY
01.2005 - 04.2009

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SHRUTI SHANDILYATechnical Program Manager