Shruti Sharma
Hyderabad
Summary
Dynamic General Manager with a proven track record at The Quorum Club, excelling in strategic planning and operational efficiency. Expert in P&L management and team development, I drive revenue optimization while fostering strong relationships with stakeholders. Committed to enhancing service quality and member engagement through innovative solutions and effective communication.
Overview
10
10
years of professional experience
Work History
General Manager
The Quorum Club Private Limited
Hyderabad
10.2024 - Current
- Led end-to-end operations, ensuring exceptional member experience, and operational efficiency.
- Oversee key functions, including F&B, events, front office, housekeeping, security, and technology.
- Manage budgeting, P&L, cost control, and revenue optimization.
- Develop and execute strategic plans for business growth and member engagement.
- Built and maintained relationships with members, sponsors, and stakeholders.
- Led recruitment, staff development, and cross-functional collaboration.
- Ensured compliance with policies, licensing, and service standards.
Deputy General Manager
The Quorum Club Private Limited
Hyderabad
08.2023 - 10.2024
- Led end-to-end operations, ensuring exceptional member experience and operational efficiency.
- Oversaw key functions, including F&B, events, front office, housekeeping, security, and technology.
- Managed budgeting, P&L, cost control, and revenue optimization.
- Developed and executed strategic plans for business growth and member engagement.
- Built and maintained relationships with members, sponsors, and stakeholders.
- Led recruitment, staff development, and cross-functional collaboration.
- Ensured compliance with policies, licensing, and service standards.
Front Office Manager
The Oberoi Udaivilas
Udaipur
06.2022 - 07.2023
- Inventory management to maximise revenue
- Controlling costs of variable expenses in the department
- Ensuring smooth functioning of all areas of front office - reservation, concierge, front desk, cashier, baggage service, guest transportation (car and boat)
- Manage the boutique store at the hotel
- Maintaining guest relationship to ensure every guest expectation is exceeded
- Handling and resolving glitches related to guests and team
- Maintaining and adhering to all statutory requirements
- Managing the fleet of cars owned by the hotel
- Training and developing team members, supervisors and reporting managers
Training Manager
The Oberoi Udaivilas
Udaipur
05.2021 - 06.2022
Assistant Front Office Manager
The Oberoi Gurgaon
Gurgaon
04.2019 - 05.2021
Senior Assistant Manager Front Office
The Oberoi Gurgaon
Gurgaon
05.2018 - 04.2019
Senior Assistant Manager Food and Beverage
The Oberoi Sukhvilas
04.2017 - 05.2018
Assistant Manager Food and Beverage
The Oberoi Sukhvilas
07.2016 - 07.2016
Assistant Manager Front Office
The Trident BKC
07.2015 - 07.2016
Education
Post Graduation Diploma - Guest Service Management
Oberoi Centre of Learning and Development
01.2015
Bachelor of Arts - Toursim Studies
Indira Gandhi National Open University
01.2014
Class 12 -
Central Board of Secondary Education
01.2010
Class 10 -
Indian Certificate of Secondary Education
01.2008
Skills
- P&L management
- Operational efficiency
- Strategic planning
- Revenue optimization
- Event planning
- Conflict resolution
- Service quality improvement
- Workflow planning
- Team management
- Team training and development
- Relationship management
- Proficient in Opera PMS
Accomplishments
- Gold medalist from Oberoi Centre of Learning and Development
- Experience in two operational departments: front office and food and beverage service, in a management capacity
- Certified Departmental Trainer
- Nominated for the company's CEO Award
- Performance ratings of Exceeds Expectations in every appraisal year
- Pre-opening experience- Hotel and private members club
Timeline
General Manager
The Quorum Club Private Limited
10.2024 - Current
Deputy General Manager
The Quorum Club Private Limited
08.2023 - 10.2024
Front Office Manager
The Oberoi Udaivilas
06.2022 - 07.2023
Training Manager
The Oberoi Udaivilas
05.2021 - 06.2022
Assistant Front Office Manager
The Oberoi Gurgaon
04.2019 - 05.2021
Senior Assistant Manager Front Office
The Oberoi Gurgaon
05.2018 - 04.2019
Senior Assistant Manager Food and Beverage
The Oberoi Sukhvilas
04.2017 - 05.2018
Assistant Manager Food and Beverage
The Oberoi Sukhvilas
07.2016 - 07.2016
Assistant Manager Front Office
The Trident BKC
07.2015 - 07.2016
Post Graduation Diploma - Guest Service Management
Oberoi Centre of Learning and Development
Bachelor of Arts - Toursim Studies
Indira Gandhi National Open University
Class 12 -
Central Board of Secondary Education
Class 10 -
Indian Certificate of Secondary Education