Detail-oriented IT specialist with hands-on experience in application support and system administration. Expertise in modifying application code and resolving technical issues, particularly with ServiceNow. Strong background in Java, Python, and SQL, enabling effective data analysis and problem-solving. Knowledgeable and seasoned professional recognized for outstanding maintenance and troubleshooting abilities coupled with solid experience in various application stacks. Focused on implementing efficient solutions to enhance system performance.
Ensured high availability and performance of business-critical applications.
Modified application code using Java and basic Python scripting as needed.
Tracked incidents and managed change requests using ServiceNow to optimize workflows.
Optimized SQL queries for effective data extraction, analysis, and issue resolution.
Collaborated with cross-functional teams to troubleshoot application issues and deliver solutions.
Identified automation opportunities to support continuous improvement initiatives.