Shruti Shrivastava
Sr IT Analyst
Pune
Summary
To learn and grow up my career and to perform at my best in whatever role I am positioned, which suits my present skills and caliber and work towards customer delight which will help in archiving the organizational goals.
Overview
14
14
years of professional experience
8033
8033
years of post-secondary education
2
2
Languages
Work History
Sr IT Analyst
Cisco (New Era Tech Pvt Ltd)
01.2024 - Current
- Daily Service level reports and ServiceNow reports such as FCR, KB Usage, re-opened tickets
- Preparing below Reports:
- Daily productivity report
- Weekly report and escalation tracker with the Client
- SLA dashboard EOD summary and interval wise ASA
- Short call data
- Attendance file for agent and support staff
- NPS report
- Quality report and account level resolved data
- Top issues and preparing overall backlog
- Daily summary report
- Preparing outage report and outage deck
- Weekly and monthly forecast data
- Conducting and scheduling interviews of agents with managers and connecting with employees Monthly for care connect.
Sr Associate
ADP Pvt Ltd
01.2015 - 01.2022
- Downloading Bils from vendor website and clean copies from WFN.
- Preparing invoice reconciliation consolidated bill and highlight discrepancy
- Sending Invoice to the client and if they are ADP pay clients asking client for approval and sending it to finance team for remittance (payment)
- Ensure all payments are documented and approved before payment is made
- Floor support and guide new joined associate while they are in nesting phase.
- Prepare quality audit report for FSA and HSA
- Deal with finance archiving task
- Prepare HCM report for the client
- Prepare daily status report and open SR# (Service Request) report
- Handling internal and external client queries through email and calls
- Meet TAT with hundred percent quality
- Lateral Movement (HR Team)
- Proven work experience as a Recruiter, also managed end to end recruitment.
- Managing end to end HR deliverables for HR operations and Employee relations across entire employee life cycle
- Proficient in handling role matrix analysis and attrition analysis.
- Providing information to employees regarding the Human resources policies, procedures, practices and decisions
- Participate in setting up systems for resolving employee queries and issues on all aspects of HR.
- Liaison between management and employees by meeting employees on a regular basis, to resolve and manage questions, concerns and issues.
- Conduct periodic surveys and take steps towards improving employee satisfaction scores and metrics for the teams.
- Designed HR policies such as Recruitment policy, leave Policy, Separation Policy, Engagement Policy, reward & recognition Policy etc. to motivate employees & enhance organization effectiveness.
- Review HR Policies based on attrition analysis, satisfaction surveys & employee queries on specific policies & processes.
Senior Associate
WNS
01.2013 - 01.2015
- Change of bank details
- Change of address
- Change of agent details
- Change of policy details
- Training the new joinees and giving floor support.
Team Lead
UTS Pvt Ltd
01.2011 - 01.2013
- To manage the team and get the team achieve their targets by converting the leads and making them enroll with the universities we had tie up with, UTS had a tie up with MIT college and Assam downtown university.
- Shortlisting the candidates from data base.
- Filtering candidates and conducting interviews for open positions.
- Assisting and conducting interviews with next level managers for respective teams.
- Preparing new policies as per the requirements.
- Handling BQ’s
Education
MBA -
Sinhgad University
Pune2009
B.COM -
MMCC, Pune University
Pune2006
H.S.C (12th Std) -
Rajendra Vidyalaya (ISC)
2006
S.S.C (10th Std) -
Rajendra Vidyalaya (ICSE)
2004
Skills
Positive attitude
Flexibility
Discipline
Quick learner
Good communication skills (written and verbal)
MS Office
MS Excel
PowerPoint
Technologies Worked With
- CRM
- Sieble
- CSDB
- WFN
- Henry
- Documentation Tools MS Office, MS Excel, PowerPoint, Microsoft word and Outlook
Awards
- ADP Best performer awards from Client.
- UTS- Upcoming star and best performer certificate.
- WNS- Star performer certificate.
Personal Information
- Passport Number: It will be provided on demand
- Father's Name: Mr Om Prakash Shrivastava
- Mother's Name: Mrs Meena Shrivastava
- Date of Birth: 07/21/88
- Nationality: Indian
- Marital Status: Married
Timeline
Sr IT Analyst
Cisco (New Era Tech Pvt Ltd)
01.2024 - Current
Sr Associate
ADP Pvt Ltd
01.2015 - 01.2022
Senior Associate
WNS
01.2013 - 01.2015
Team Lead
UTS Pvt Ltd
01.2011 - 01.2013
MBA -
Sinhgad University
B.COM -
MMCC, Pune University
H.S.C (12th Std) -
Rajendra Vidyalaya (ISC)
S.S.C (10th Std) -
Rajendra Vidyalaya (ICSE)