SHRUTI SINGH
Senior Associate
Mumbai
Summary
I have spent more than 7 yrs in this field with my knowledge & skill i assume myself in a position in an organization where i can contribute towards the development of organization as well as enhancement of my own professional development.
Excellent communication skills combined with analytical and attentive nature. Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
8
8
years of professional experience
1
1
Language
Work History
Senior Associate
Tata Consultancy Services
04.2019 - Current
- This role involves making and checking process claims for the policyholders,ensuring that all required documents is completed and accurate ,dealing with the fund transactions. Whenever member wants to enroll from a different scheme to this pension scheme. Taking care of retirement benefits.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Checked documentation for accuracy and validity on updated systems.
- Supervising team member,including proving the guidance, coaching and feedback to the team members to ensure that are performing their job effectively.
- Planning and organizing the team's work prioritizing work and ensuring that deadlines are met.
- Ensuring quality and compliance. Try to ensure that the team is compliant with industry regulation and company policies.
Senior Associate
Tata Consultancy Services
11.2017 - 04.2019
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Educated customers on features and benefits of banking products and services.
- Processed customer applications and approved loans in accordance with bank policy.
- Monitored and verified suspicious activity on customer accounts.
- Trained new hires on customer service policies and procedures.
- Calculated fees due, interest and change for customer transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Assisted customers with banking needs and inquiries.
Associate
WIPRO
07.2016 - 08.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- it was divided in 2 different work profile one which was PROVISION in which dealing with the communication provider how to provide a telephone service to the customer.second one was ASSURANCE in which providing a resolution regarding that telephone service.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
Education
Bachelor of Arts - English Literature
Gossner College
Ranchi Jharkhand 05.2001 -
H.S.C - Science Education
BRL DAV Publice School
Bokaro Jharkhand 05.2001 -
S. S .C - 10th Board
Anpani Devi Vidya Mandir
Bokaro Jharkhand 05.2001 -
Skills
Training and Mentoring
Timeline
Senior Associate
Tata Consultancy Services
04.2019 - Current
Senior Associate
Tata Consultancy Services
11.2017 - 04.2019
Associate
WIPRO
07.2016 - 08.2017
Bachelor of Arts - English Literature
Gossner College
05.2001 -
H.S.C - Science Education
BRL DAV Publice School
05.2001 -
S. S .C - 10th Board
Anpani Devi Vidya Mandir
05.2001 -
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