Shruti Singh
Ahmedabad,GJ
Summary
Driven data team lead inspired by the impact of data-driven insights. Transitioning to a Data Science role to further excel in statistical analysis, machine learning, and data visualization. Skilled in team management, fostering innovation, and driving project success. Eager to contribute and grow in the dynamic field of data science. Let's connect for opportunities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Science Intern
Deets Digital
01.2024 - Current
- Helped analyze data by cleaning it and finding useful insights.
- Worked with others to build models that predict future outcomes using Python and SQL.
- Made data easier to understand with graphs and charts made using tools like Matplotlib.
- Joined meetings with different teams to improve our methods and share our findings.
- Kept learning about data science through workshops and classes to get better at my job.
Senior Customer Service Representative
Hitech Digital Solutions
04.2021 - Current
- Efficiently allocated tasks, matching responsibilities with team members' strengths.
- Collaborated closely with clients to understand and address their needs promptly.
- Improved and streamlined business processes, enhancing efficiency.
- Provided guidance and training to new team members on product knowledge.
- Demonstrated adept conflict resolution skills, fostering a professional work environment.
- Managed a 10-person data team specializing in personalized mail data.
Data Management Specialist | Database Management | Process Optimization
HiTech iSolutions LLP
04.2018 - 04.2021
- Proficient in organizing, filtering, and merging personal databases of up to 200K records for targeted marketing campaigns.
- Skilled in utilizing data analysis to troubleshoot, optimize processes, and enhance production efficiency.
- Experienced with productivity-boosting software tools such as MS Excel, Acrobat Reader, PowerBI, Google Sheets , etc.
- Excellent at coordinating and communicating with teams in Hong Kong and the USA to ensure seamless operations.
- Specialized in preparing databases to comply with postal regulations, streamlining mail processing.
- Proficient at managing and prioritizing orders across different time zones in dynamic work environments.
Efficient Office Operations | Client Success Specialist | Online Business Expert
TopNotch Agencies
01.2017 - 04.2018
- Spearheaded seamless end-to-end business operations, both on-site and remotely.
- Drove online growth through innovative strategies and digital platform optimization.
- Resolved inquiries promptly, delivering exceptional service and nurturing relationships.
- Proactively enhanced client satisfaction, driving repeat business and referrals.
- Collaborated cross-functionally to streamline processes and achieve operational excellence.
- Demonstrated strong problem-solving skills and attention to detail.
Service Recovery | TAT Management Expert | Customer Delight Advocate
Vodafone India Services Pvt. Ltd
12.2014 - 01.2017
- Proactively managed and ensured timely closure of service requests, exceeding customer expectations within defined TAT.
- Demonstrated commitment to exceptional customer satisfaction, consistently resolving requests within 4 hours of TAT.
- Achieved remarkable results by increasing daily closure of service requests within 4 hours, enhancing customer delight.
- Acted as a strong customer advocate, communicating concerns for prompt resolution by the circle team.
- Demonstrated keen attention to detail and efficiency, optimizing processes to maximize satisfaction.
- Proven track record of meeting and exceeding performance targets for a seamless customer experience.
Dynamic Marketing Leadership | Customer Resolution Specialist
Appco Group India
07.2011 - 07.2012
- Led and inspired a high-performing marketing team, achieving success in the Ahmedabad region.
- Successfully resolved customer complaints, ensuring satisfaction and fostering loyalty.
- Implemented innovative marketing strategies to drive brand awareness and meet targets.
- Collaborated cross-functionally with sales, operations, and management to optimize marketing initiatives.
- Mentored and developed team members, fostering growth and excellence.
- Proven track record of delivering results, exceeding targets, and maximizing ROI.
Education
PGDHRM - Human Resources Management
Gujarat University
B.K. School Of Management04.2012
Bachelor of Commerce - BCom - Commerce
St. Andrew's P.G. College
Gorakhpur, UP07.2011
Skills
- Statistical Analysis and Mathematics: Hypothesis Testing, Regression Analysis, Probability Theory
- Machine Learning and Data Mining: Supervised Learning, Unsupervised Learning, Clustering, Classification
- Data Visualization: Matplotlib, Seaborn, ggplot, Power BI
- Data Cleaning and Preprocessing: Pandas, NumPy, Data Wrangling,
- Problem-Solving and Analytical Thinking
- SQL Databases
- Data operations
- Scikit-Learn
Certification
- SQL, URBAN PRO, 10/2022, 11/2022
- DBMS, St. Andrew's P.G. College
Projects
Data Analysis Project: Revenue Analysis,
Fly the Nest, 07/2023, 11/2023
I designed interactive revenue analysis dashboards with drill-down capabilities, enabling detailed examination from region to center. Conducted target vs. achieved performance comparisons and analyzed revenue trends for informed decision-making. Utilized Power BI and Excel for project execution.
Data Analysis Project: Customer Footfall Analysis,
Fly the Nest, 07/2023, 11/2023
I developed interactive visualizations to analyze customer foot traffic, categorizing them by age groups using Power BI's DAX language. Examined monthly changes to identify trends and conducted drill-downs on transaction types for deeper insights into customer behavior. Leveraged Power BI and Excel for project implementation.
Global Superstore Data Analysis,
Fly the Nest, 07/2023, 11/2023
I developed real-time interactive dashboards for sales, inventory, and customer data analysis. Utilized Excel for comprehensive analysis including data cleaning, modeling, and trend analysis. Identified cost-saving opportunities in the supply chain by analyzing inventory turnover rates and supplier performance. Enhanced customer segmentation and marketing strategies through analysis of purchase history and preferences. Leveraged Power BI and Excel for project execution
Capstone Project: Database Analysis and Optimization,
Fly the Nest, 12/2023, 01/2024
Optimized attendance management system for a manufacturing firm, designing SQL queries for streamlined salary calculations. Developed a database view for daily work hours, facilitating payroll. Conducted a comprehensive database report, proposing enhancements for improved data management.
Declaration
The information provided here is true to the best of my knowledge and belief. If any information is found wrong or misleading during the course, I shall be held responsible and I promise to withdraw all my claims which may come into existence due to any false information.
Date: 7th November 2023
Sign: Shruti Singh
Timeline
Data Science Intern
Deets Digital
01.2024 - Current
Senior Customer Service Representative
Hitech Digital Solutions
04.2021 - Current
Data Management Specialist | Database Management | Process Optimization
HiTech iSolutions LLP
04.2018 - 04.2021
Efficient Office Operations | Client Success Specialist | Online Business Expert
TopNotch Agencies
01.2017 - 04.2018
Service Recovery | TAT Management Expert | Customer Delight Advocate
Vodafone India Services Pvt. Ltd
12.2014 - 01.2017
Dynamic Marketing Leadership | Customer Resolution Specialist
Appco Group India
07.2011 - 07.2012
PGDHRM - Human Resources Management
Gujarat University
Bachelor of Commerce - BCom - Commerce
St. Andrew's P.G. College
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