Shruti Singh
Noida
Summary
Dynamic professional with extensive experience at Genpact, excelling in order management and process improvement. Proven track record in risk assessment and quality assurance, achieving a high on-time delivery rate. Skilled in SAP and effective communication, driving team performance and enhancing customer satisfaction through innovative solutions.
Overview
11
11
years of professional experience
Work History
Assistant Manager(Project Coordinator)
Genpact
02.2023 - Current
- Company Overview: Company Name: - Genpact
- Tools Used: - SAP, OAP.
- Managing day-to-day activities from receiving purchase orders to delivery of products of assigned retail chain customers in downstream supply chain Management.
- Responsible to Ensure on time delivery (OTD) of orders of assigned customers.
- Work with item planner to maintain optimum inventory levels as per customer requirement.
- Working on order exception and Errors in SAP.
- Analyzing risks in the project and providing RCA for errors that has been created by team.
- Working on Issue of Credit and Debit Notes for Shortage and overage deliveries.
- Ensure to maximum Ship Truck Utilization of orders.
- Ensure increase the fill rate of orders.
- Single Point of contact to customers for all order related queries and any related Support.
- Coordinating with different teams for on time delivery of orders and maintaining documentation for the process.
- Developed and implemented efficient order management procedures, resulting in decrease in order processing time.
- Maintained highest on time delivery percentage and good CFR rate and reduced OTIF fines for assigned customers.
- Received 3 Silver Awards and 1 Bronze Award for Best Performance.
- 30% audit coverage of the orders processed.
- Participate in daily calls with respect to order management.
- Accountable for training new joiner.
- Sharing quality results to the team members on weekly basis.
- Company Name: - Genpact
- Tools Used: - SAP, OAP.
Lead/SME
IBM
06.2022 - 01.2023
- Company Overview: Company Name:-IBM
- Tools Used:- SFDC, Orion, Casper, Fusion
- Handling the Order management of Lumen.
- Processing disconnect orders as per customer request.
- Gate keeping done on daily basis.
- Sharing daily reports to management.
- Making sure quality is maintained as per targets shared by customer.
- Maintaining governance with onshore on regular basis.
- Company Name:-IBM
- Tools Used:- SFDC, Orion, Casper, Fusion
Customer Service Executive
TATA Communications Transformation Services Ltd (Nokia)
06.2021 - 06.2022
- Company Overview: Company Name:-TATA Communications Transformation Services Ltd (Nokia)
- Tools Used:-911tool, Netcool, VXtool.
- Assists the 911 Communications Administrator in overall management of the 911 Center and related operations.
- We are responsible for answering calls to an emergency telephone number like fire, ambulance, police, personal emergency, security emergency etc.
- 9-1-1 PSAP customers calls and report their issue also other telecom vendor calls.
- Works on Net cool application Open/Edit/Hold/Defer/Close tickets.
- Monitors various tickets and join bridges as needed to receive/provide updates.
- End to end process: creation to closure of tickets.
- Company Name:-TATA Communications Transformation Services Ltd (Nokia)
- Tools Used:-911tool, Netcool, VXtool.
Executive
TATA Communications Transformation Services Ltd (TELUS)
11.2015 - 09.2019
- Company Overview: Company Name:-TATA Communications Transformation Services Ltd (TELUS)
- Tools Used:- SFDC, FMS, SOECS, CRIS, Net cracker, QA, Minitab
- Quality Auditor: Order Management for Canadian based Telecom Company (TELUS).
- Sharing Reports to Team lead on daily basis over team performance, Maintaining SLA tracker over excel, generating performance related stats on weekly basis and sharing to management.
- Using Different tools, check the feasibility of the data service at given service address Like SOECS, CRIS-SS, FMS, SFDC, PSI, FOX, Contract search tool, MS excel etc.
- Company Name:-TATA Communications Transformation Services Ltd (TELUS)
- Tools Used:- SFDC, FMS, SOECS, CRIS, Net cracker, QA, Minitab
Billing Executive
TATA Communications Ltd (THROUGH LOBO STAFFING PVT LTD)
08.2015 - 11.2015
- Merge or split the invoices as per customer request.
- Provide summary of Invoices as per customer request format.
- Updating attributes in Production Invoices.
L1 Monitoring Executive
TATA Communications Ltd (THROUGH EXECUTEHR)
06.2014 - 07.2015
- Tracking of tickets in the TMS tool.
- Making sure the SLA has been maintained.
- Coordinating with SLM and RNM team for resolution of issues
Education
MBA - Operations
DY Patil university
Pune01.2014
BBA -
Patna University
Patna01.2012
Higher Secondary Certificate (HSC) -
CBSE
Patna01.2009
Secondary School Certificate (SSC) -
ICSE
Patna01.2007
Skills
- Data analysis
- Process improvement
- Customer support
- Quality assurance
- Team coordination
- Risk assessment
- Training and development
- Communication skills
- Time management
- Problem solving
- Order management
- SAP proficiency
- Salesforce
- SFDC
- Orion
- Casper
- Fusion
- 911tool
- Net cool
- VXtool
- CRIS
- SOECS
- FMS
- JIRA
- Netcracker
- Minitab
Accomplishments
- Won Prize in Badminton Competition and throw ball.
- Won Several Prizes in Singing Competition.
- Won prize in Carom.
Personal Qualities
- Ability to accept responsibilities and can perform the given work with efficiently and accurately.
- Can work Under High Pressure.
- Good Communication Skill.
- Fast Learning Ability, Teamwork, Willingness to learn.
Disclaimer
I hereby declare that all the information mentioned above is correct and appropriate as per my knowledge and belief.
Place
Noida, Uttar Pradesh
Timeline
Assistant Manager(Project Coordinator)
Genpact
02.2023 - Current
Lead/SME
IBM
06.2022 - 01.2023
Customer Service Executive
TATA Communications Transformation Services Ltd (Nokia)
06.2021 - 06.2022
Executive
TATA Communications Transformation Services Ltd (TELUS)
11.2015 - 09.2019
Billing Executive
TATA Communications Ltd (THROUGH LOBO STAFFING PVT LTD)
08.2015 - 11.2015
L1 Monitoring Executive
TATA Communications Ltd (THROUGH EXECUTEHR)
06.2014 - 07.2015
MBA - Operations
DY Patil university
BBA -
Patna University
Higher Secondary Certificate (HSC) -
CBSE
Secondary School Certificate (SSC) -
ICSE
Similar Profiles
Raman AroraRaman Arora
Process Developer SME (Payment Operations) at GenpactProcess Developer SME (Payment Operations) at Genpact
JATIN BHOOSHANJATIN BHOOSHAN
Business Analyst - AML/KYC at GENPACTBusiness Analyst - AML/KYC at GENPACT
Shiv Deepak TripathiShiv Deepak Tripathi
Sr. AI/ML Engineer at GenpactSr. AI/ML Engineer at Genpact
Meghana GadiMeghana Gadi
Business Analyst at GenpactBusiness Analyst at Genpact
Sunil BhatSunil Bhat
Business Head IDBI Vertical at Ageas Federal Life Insurance Company LtdBusiness Head IDBI Vertical at Ageas Federal Life Insurance Company Ltd