Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shruti Sinha

Shruti Sinha

Pune

Summary

Administrative professional with a strong focus on fostering positive relationships among clients, staff, and management. Exceptional communication skills complemented by expertise in complex problem-solving and conflict resolution. Proven ability in resource allocation and effective schedule management.

Overview

5
5
years of professional experience

Work History

Executive Administrative Assistant

DentalCare & Impants
Remote
01.2025 - Current
  • Compiled meeting agendas and prepared supporting materials prior to meetings.
  • Coordinated multiple schedules through online calendaring system.
  • Followed accounting and bookkeeping procedures to facilitate audits.
  • Tracked expenses to ensure compliance with company budget requirements.
  • Established procedures for organizing office correspondence, agreements, and contracts for easy access.
  • Researched and prepared information for presentations to senior executives.
  • Executed special projects in response to requests from executive team and board members.
  • Reviewed incoming reports and memos to determine workplace priorities.

Executive Support Specialist

GlobalBees
Pune
09.2024 - 01.2025
  • Responded promptly to customer inquiries via phone, email, chat, and social media.
  • Resolved customer issues efficiently, ensuring high satisfaction levels.
  • Provided detailed information on products, services, and company policies.
  • Conducted follow-ups to confirm issue resolution and offer further support.
  • Collaborated with cross-functional teams to address and resolve customer concerns.
  • Identified recurring issues and supplied feedback for improvement initiatives.
  • Maintained awareness of company updates, product changes, and industry trends.
  • Managed executive calendars and scheduled appointments effectively.

Executive Assistant

BookaRide Canada
Remote
01.2024 - 09.2024
  • Monitored trip arrivals and issued notifications for delays
  • Ensured timely reporting of all trips by operators one hour prior to departure
  • Updated tracking links with expiration times and informed customers for tracking purposes
  • Managed customer notifications and assisted in creating tracking links
  • Communicated with bus operators via phone for timely reports
  • Provided customer assistance during emergencies and resolved issues
  • Developed and maintained customer relationships, managing refunds, cancellations, and exchanges
  • Responded to customer inquiries through chat and email
  • Demonstrated exceptional Calendar Management skills by coordinating schedules across different time zones, organizing meetings, appointments, and leaves effectively
  • Excelling in Communication Management, serving as a liaison between leadership and internal/external stakeholders, drafting clear and concise communications based on leadership team directives
  • Experienced in Travel Coordination & Planning, organizing meetings and trips, handling logistics, booking meeting rooms and accommodations, arranging participant meals and travel logistics, and maintaining executive records and documents

Customer Service Support

Upwork
Remote
05.2020 - 05.2022
  • Answering customer questions via email, live chat, and telephone.
  • Troubleshooting customer complaints and issues in real time.
  • Collecting customer information and submitting support tickets for technical support
  • Assisting customers with purchases, payment processing, and returns.
  • Managing customer relationships via a CRM platform.
  • Coordinated and allocated resources to support service team.
  • Exhibited first class customer follow-up support for enhanced service.
  • Provided excellent customer service and product knowledge, tailoring service to customer needs.

Education

B.Com (Hons) - Accounting And Finance

St. Xavier College
Ranchi
07-2013

High School -

Carmel Balika Vidyalaya
Hazaribagh, JH

Intermediate -

D.A.V. Public School
Hazaribagh

Skills

  • IT training certification
  • Expense tracking
  • Calendar management
  • Meeting preparation
  • Cross-functional collaboration
  • Time management
  • Schedule management
  • Business correspondence
  • Office productivity tools
  • Corporate governance
  • Due diligence
  • Legal compliance
  • Company secretarial work
  • Customer support and relations
  • Problem solving
  • Empathy and patience
  • Conflict resolution
  • Effective communication skills
  • CRM proficiency

Accomplishments

  • Received Special Meritorious Award for achieving top ranking in 10+2 at Hazaribagh District
  • Exceeded customer satisfaction targets by maintaining a 95%+ rating over a six-month period
  • Demonstrated proactive communication, efficient problem-solving, and personalized service delivery
  • Received multiple commendations from customers for surpassing expectations in addressing inquiries and resolving issues
  • Ensured a positive customer experience through exceptional customer service practices

Timeline

Executive Administrative Assistant

DentalCare & Impants
01.2025 - Current

Executive Support Specialist

GlobalBees
09.2024 - 01.2025

Executive Assistant

BookaRide Canada
01.2024 - 09.2024

Customer Service Support

Upwork
05.2020 - 05.2022

B.Com (Hons) - Accounting And Finance

St. Xavier College

High School -

Carmel Balika Vidyalaya

Intermediate -

D.A.V. Public School

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Shruti Sinha