Client: NatWest Group (BFSI)
- Collaborated with business stakeholders, product owners, and development teams to gather and analyze requirements for SEPA and Instant Payments modules.
- Conducted impact analysis and feasibility studies to assess business and regulatory changes in line with ISO20022 compliance.
- Created and maintained business requirement documents (BRD) and functional use cases to bridge gaps between business objectives and technical delivery.
- Supported the development team in understanding business logic and translated business needs into testable scenarios.
- Facilitated and coordinated User Acceptance Testing (UAT) by working closely with business users and QA teams; ensured business rules were correctly implemented.
- Engaged in end-to-end process mapping for payment flows and SWIFT messaging; proposed improvements that enhanced payment processing speed by 20%.
- Used JIRA and SharePoint to manage requirements, track issues, and ensure traceability across project lifecycle.
- Participated in Agile ceremonies (daily stand-ups, sprint planning, retrospectives) and maintained continuous communication with cross-functional teams to ensure timely delivery.