Shruti Srivastava
Project Manager
Gurugram,Haryana
Summary
Resourceful Project Manager having 13+ years of expertise with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in People Management, Proven leadership skills & a problem solver.
Overview
13
13
years of professional experience
Work History
Founder
Siya Sarees
Gurugram
09.2019 - Current
- Objective is to make the FIRST & One Stop shop to Buy and Rent Women Ethnic wear.
- Created a business system documenting everything, following legal practices.
- Manage day-to-day operations of busy online shop.
- Lead website content on https://www.siyasarees.com.
- Furthered brand awareness creating and monitoring digital promotional approaches (through marketing campaigns on social media, sponsored ads on Facebook & Instagram) to increase sales and profit levels by 20%.
- Set up an 'experience centre' for offline customers, where one can try the outfit.
- Own selection, purchasing stock, stitching of clothes for rental service & shipping with courier partners.
- Maintained P&L and shouldered corporate fiscal responsibility, resulting in proper bookkeeping & timely GST filing.
- Founded successful small business with turnover of INR 6 lacs in 3 quarters. Increased business profits with 20% quarter to quarter.
- Generated 75 client accounts over an year through implementation of effective market strategies across offline & online platforms.
- Maintained 100% client retention based on trust and good quality stuff with their repeat orders.
- Transition from brick-and-mortar to fully-online store by setting up a e-commerce website, saving 50% in overhead and increasing revenue stream.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Project Manager
Zen3 Infosolutions Pvt. Ltd
Hyderabad
01.2019 - 08.2019
- Objective is to “provide an end-to-end project delivery for BING search engine to manage their search results relevant to the users as per Microsoft's Guidelines”.
- Oversaw project by planning, designing, scheduling, evaluating and managing costs, risks, issues & challenges.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Ramped up the team by recruiting based on skill set and arranging the bootcamp training.
- Started from scratch and built a team of 200 people from multiple geographies & timezones.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Planned & Utilized resources effectively to avoid unnecessary delivery delays.
- Achieved project deadlines meeting SLAs, including regular delivery and Adhoc requirements by coordinating with Team Leads, Quality Analysts to manage performance.
- Eliminated discrepancies by reviewing performance, status and safety adherence.
- Managed Internal/External escalations & Internal management reviews.
- Raised tickets for IT/Recruitment needs beforehand.
- Communicated with Customers & potential stakeholders via biweekly Teams call, email regarding project report and updates.
- Organized Rewards & Remunerations / Team building activities & performance appraisals.
- Groomed Team Leaders & Quality Analysts.
- Engaged customers in QBRs to discuss business needs and explore opportunities to increase sales.
- Drove team success through shared vision and recognition of quality performance.
Team Lead
Zen3 Infosolutions Pvt. Ltd
Hyderabad
09.2017 - 11.2018
- Objective was to “provide an end-to-end project delivery for BING search engine to manage their search results relevant to the users as per the Guideline given by Microsoft”.
- Defining the customer's objective, creating the blueprint with perfection in delivery without any escalations.
- Recruited the data analysts based on skill set, selection criteria in coordination with HR.
- Evaluated employee skills and knowledge for data analytics, providing hands-on training and mentoring to individuals with lagging skills.
- Directed and supervised team of 40 engaged in 'Bing Ad Relevance' project. Also, maintained a pool of remote staff as well as “IN-MARKET” resources.
- Monitored live quality scores of individual's and market level per process in accordance with delivery SLA's.
- Led RCA feedback procedures to minimize resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Tracked employee hours and resource movements as per targets.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and solutions.
- Conducted weekly, monthly meetings with the client (Microsoft) to determine their needs and to develop plans for improving delivery.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Managed Team promotions & appraisals.
Assistant Manager
Amira Pure Foods Pvt. Ltd
Delhi
08.2012 - 07.2016
- Objective was to “amplify exports of Rice (Brown, Basmati & Non-Basmati) and other commodities like palm oil, salt, wheat flour to Europe, UAE & Africa”.
- Part of Bid Management - RFPs for Tenders, Negotiate contracts, coordinate entire supply chain from sourcing the product, quality assurance, ensure compliance to all Environmental Health & Safety goals and logistics.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Worked closely with the Finance, IT, Legal & Logistics department for the timely documentation and shipment sailing processes.
- Manage shipments on time in order to get the payments easily for free-flowing process and repeat orders.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through overseas exhibitions, exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Account Manager
MJP Media Pvt. Ltd
Delhi
02.2012 - 05.2012
- Objective was to “generate revenue by selling ad spaces, for The Sunday Guardian newspaper, to private and government organizations”.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Business Development Officer
Deutsche Post Bank Home Finance Limited (Now DHFL)
Delhi
01.2011 - 01.2012
- Objective was to “strengthen revenue by providing home loans to salaried/self- employed people”.
- Created database for potential customers through builders, DSA etc. Cold Calling and outreaching these potential customers to sell the home loans.
- Served customers with knowledgeable, friendly support at every stage of loan disbursement procedure.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Senior Export Officer
GST Corporation
Delhi
01.2009 - 12.2010
- Objective was to “enhance exports of Laboratory & Scientific Instruments to Africa”.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to export Laboratory & Scientific Instruments.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Worked with marketing teams to create, deploy and optimize effective campaigns for Medical Industry clients.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Dealt with the customers in Nigeria, Philippines, and Malaysia etc.
Merchandiser
Asiatic Carpets Pvt. Ltd
Delhi
06.2004 - 06.2006
- Established strong vendor relationships to maintain and support business.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
Education
Certificate Course, German Language B2.2 Level - German
Goethe Institut {Max Mueller Bhavan)
Delhi 10.2016 - 03.2017
Diploma - German language
Indian Institute of Foreign Trade
Delhi 07.2008 - 12.2008
Certificate Course, Export Management -
Indian Institute of Foreign Trade
Delhi 04.2008 - 07.2008
MBA - International Business
DAVV University
Indore 07.2006 - 07.2008
BSc. - Science
Bundelkhand University
07.2003 - 07.2006
12th -
S D Inter College
04.2002 - 03.2003
10th -
DAV Inter College
04.2000 - 03.2001
Skills
Project Management
Project Scheduling & Process Optimization
Leadership
Client Handling
Vendor Management
People Management
Business Process Improvement
Team Management
Communication & Negotiation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Presented with the Project Management Excellence Award for 2018-19 for successfully driving the project for 9 consecutive months by Zen3.
- Granted Appreciation Bonus for successful ADR Project delivery with quality by Zen3.
- Awarded Star performer of the month by Zen3
- Secured 3rd rank in International Business Language (German).
- Motivated and Groomed subordinates for vertical movement in Zen3.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins