Shruti Srivastava
Human Resources and Office Administrator
Dwarka
Summary
High-energy Human Resources and Office Administrator with proven leadership, critical thinking and project management abilities gained during more then 15-year administrative career. Experienced in managing clerical requirements of office and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Human Resources and Office Administrator
Delta Global Certification Solutions Pvt Ltd
01.2023 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Supported onboarding process for new hires, facilitating smooth transition into team.
HR & Admin Manager
Mahindra First Choice
12.2016 - 12.2022
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Met department budgets by monitoring and reporting on office expenses.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
Administrator
A.H. Wheelers & Co Pvt. Ltd
04.2011 - 11.2016
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
Senior Customer Care Manager
(Greenland) Aleading Dealership of Maruti Suzuki
01.2006 - 03.2008
- Conducted regular team meetings to ensure clear communication regarding expectations, progress updates, and policy changes.
- Strengthened relationships between Customer Care teams and other departments within the organization, fostering collaboration towards common goals.
- Streamlined customer support processes for faster resolution times and increased efficiency.
- Optimized call center operations through the integration of advanced technology and software tools.
- Initiated proactive communication strategies that kept customers informed on product updates and service changes.
- Managed escalated customer concerns, providing swift resolutions while maintaining professionalism and empathy.
- Managed a diverse team of Customer Care professionals across multiple locations, maintaining consistent service standards .
Customer Care Executive
Dee Hyundai Motors (Hyundai India)
05.2004 - 12.2005
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Education
No Degree -
Girls Highshool
Allahabad 04.2001 - 01.2002
Intermediate - undefined
Diploma - undefined
Computer Application
B. Sc - undefined
MBA - Human Resource and Operations Management
Skills
Administrative support
Customer engagement
File maintenance
Office administration
Staff management
Leadership and supervision
Time management
Training
- Advance training for DMS (SAP)
- Basic training for True Value Extranet
- Two days Customer Care Training organized by Maruti Udyog Ltd
- Basic Training of Customer Care Manager Organized by Maruti Udyog Ltd
- Training for Manager Customer care at MARUTI TRAINING CENTRE, Gurgaon
- Training for Customer Care Manager at MARUTI TRAINING CENTRE, Gurgaon
Job Profiles
- Dee Hyundai Pvt. Ltd., Responsible for billing invoice., Generate billing & sale certificate report., Handling claims of Corporate & Loyalty cases., Implementing monthly schemes., Preparing variance report such as sale tax., Maintaining all details regarding fund status., Maintaining & updating records of manpower in CRM-DMS., Enrolling training users on CRM-DMS., Preparation of monthly Performance Status Reports to Senior Management., Provide MIS report to establish accuracy, continuity, and availability of information., Monitor implementation of MIS processes and evaluate their effectiveness.
- Greenland Motors, Operations of Customer care department., Customer Satisfaction level Analysis & improvement., Drive for corrective & preventive actions., Monitor Customer satisfaction Trend., Increased customer retentions., Improve Customer loyalty & refuel., Improved accessory sales through customer care dept., Post sales calls., Overall housekeeping in the showroom.
- A.H. Wheelers Pvt. Ltd., Human Resource Management., Recruitments for various departments and Legal documentation.
- Poonam Motors Pvt. Ltd. (Mahindra First Choice), Human Resource Management., Managing Inhouse Training Program., Skill Development., Payroll Management., Account Handling.
Accomplishments
- Achieved results by completing tasks with accuracy and efficiency.
- Documented and resolved issue which led to result.
Certification
CPM - Certified Professional Manager
Timeline
Human Resources and Office Administrator
Delta Global Certification Solutions Pvt Ltd
01.2023 - Current
HR & Admin Manager
Mahindra First Choice
12.2016 - 12.2022
Administrator
A.H. Wheelers & Co Pvt. Ltd
04.2011 - 11.2016
Senior Customer Care Manager
(Greenland) Aleading Dealership of Maruti Suzuki
01.2006 - 03.2008
Customer Care Executive
Dee Hyundai Motors (Hyundai India)
05.2004 - 12.2005
No Degree -
Girls Highshool
04.2001 - 01.2002
Intermediate - undefined
Diploma - undefined
Computer Application
B. Sc - undefined
MBA - Human Resource and Operations Management
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