Dancing
SHRUTI THAKUR
DIGITAL MARKETING
Bengaluru,India
Summary
Expert Analyst with five years of experience in several fields. Hardworking and motivated to complete projects promptly and successfully in a variety of contexts. Good at conducting Market Research and creating Brand Awareness strategies. Proven ability to apply SEO tactics to boost client interaction and online presence. Now seeking a job in Marketing where can make a positive impact on an organization by putting these abilities to work. And willing to accept responsibilities. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Senior Online Reputation Management Executive
OLA ELECTRIC MOBILITY PVT LTD
BENGALURU, KARNATAKA
03.2022 - Current
- Assist teams in redesigning customer interface and fulfillment operations.
- Researched and resolved issues regarding integrity of data flow into databases.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customer locations within specific timeframes.
- Collaborated with team members to achieve target results.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Created plans and communicated deadlines to complete projects on time.
- Prepared internal reports and analyses based on data from different areas.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Responded to customer requests for products, services and company information.
- Worked with customers to understand needs and provide excellent service.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Addressed customer complaints and bad publicity promptly to preserve company integrity and image.
- Engaged performed business process analysis as part of a project to evaluate and enhance customer service that was undertaken by the whole firm.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Growth Marketing Intern
RAZORPAY
BANGALORE, Karnataka
12.2021 - 03.2022
- Collaborated with team members to help expand marketing channels.
- Performed market analysis and researched latest trends.
- Maintained complete database of files, contacts and project materials.
- Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
- Web scraping tools is used to extract data (email addresses, phone numbers, and social media accounts) from Web pages for email marketing.
- Conducted research, gathered information from multiple sources and presented results.
SEO Associate
WRITE4U
KOLKATA, WEST BENGAL
12.2020 - 11.2021
- Gathered, organized and input information into digital database Incorporated SEO keywords and tags into copy for websites to ensure customers' sites will be found by major search engines.
- Tracked, reported and analyzed website analytics to drive strategy and improve user experience.
- Created content strategies for digital media.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Identified appropriate KPIs and reported key metrics from digital campaigns.
- Built, implemented and updated effective SEO strategies.
- Website Research (Responsive Check, URL Structure, Content Optimization, Heading Tag Check. On-Page Optimization (Title, Description & H1 Tag Creation, Content Optimization.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Recommended changes to website architecture, content and linking to improve SEO positions for target keywords
CUSTOMER SERVICE EXECUTIVE
ANI TECHNOLOGIES PVT LTD
KOLKATA, WEST BENGAL
12.2017 - 05.2020
- Responsible for customer query handling.
- Understanding customer requirements and booking cabs accordingly. Report generation.
- Interacting and maintaining good relationships with customers by providing solutions to customer.
- Providing information and making customers aware of new offers. Prepare and deliver pitches to potential customers.
- Update and maintain customer information database on regular.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Resolved concerns with products or services to help with customer retention.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Education
Certification Course - DATA ANALYST
SIMPLILEARN
ONLINE 10.2022 - Current
Certification Course - DIGITAL MARKETING
ARENA ANIMATION INSTITUTE
KOLKATA 07.2020 - 06.2021
Bachelor of Commerce - COMMERCE
SURENDRANATH EVENING COLLEGE
KOLKATA 06.2017 - 12.2020
Skills
MS-WORD
MS-EXCEL
MS-POWERPOINT
GOOGLE SHEETS
GOOGLE DOCS
GOOGLE ADS (BASIC)
EMAIL MARKETING (BASIC)
WEB SCRAPPING
TABLEAU (BASIC)
EMAIL MARKETING
DIGITAL MARKETING TOOLS
- Uber Suggest (SEO)
- Keyword Planner
- Mail Chimp (EMAIL MARKETING)
- Web Scrapping Tools (EMAIL MARKETING)
- Adobe Illustrator (DESIGN)
- Adobe Photoshop (DESIGN)
- Canvas (DESIGN)
- Google Analytics( To track the website's and sales' performance)
- Sprinkler
- Simplify360
Interests
Cooking
Watching Movies
Internet Surfing
Playing Badminton
Travelling
Declaration
I hereby declare that the facts given above are genuine to the best of my knowledge and belief .
Timeline
Certification Course - DATA ANALYST
SIMPLILEARN
10.2022 - Current
Senior Online Reputation Management Executive
OLA ELECTRIC MOBILITY PVT LTD
03.2022 - Current
Growth Marketing Intern
RAZORPAY
12.2021 - 03.2022
SEO Associate
WRITE4U
12.2020 - 11.2021
Certification Course - DIGITAL MARKETING
ARENA ANIMATION INSTITUTE
07.2020 - 06.2021
CUSTOMER SERVICE EXECUTIVE
ANI TECHNOLOGIES PVT LTD
12.2017 - 05.2020
Bachelor of Commerce - COMMERCE
SURENDRANATH EVENING COLLEGE
06.2017 - 12.2020