Shruti Wagh
Thane
Summary
Proficient Program Director specializing in strategic planning, operational leadership, and improvements for projects. Bringing many years of experience in industry to new position with long-term potential for growth and advancement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Director
Watch Your Health
Thane
01.2024 - Current
- Developed strategic plans to ensure successful program operations.
- Negotiated contracts with vendors as needed for supplies or services related to the program.
- Monitored performance metrics to evaluate effectiveness of programs.
- Supported marketing efforts by providing content for promotional materials.
- Implemented quality assurance protocols to ensure high-quality service delivery.
- Established relationships with key stakeholders to build trust in the organization's mission.
- Created and implemented new policies and procedures for the program.
- Conducted needs assessments and developed program objectives.
- Compiled reports on program outcomes for internal and external stakeholders.
- Collected key program data and analysis to support continuous improvement.
Senior Program Manager
Heaps Health Solutions
Thane
10.2020 - 12.2023
- Initiated and successfully run the Post discharge patient management program for Insurance clients helping the firm to increase their clientele
- Upgraded programme management procedures for compliance with best practices
- Drove project meetings, planning and follow-up task delegation to achieve deliverables
- Supervised staff to fulfill performing roles and treat patients with ample care and compassion
- Prepared reports detailing data analysis and prospective solutions, benefits and costs
- Led the implementation and continual operational management of Post Discharge Patient Management projects for Hospitals and Insurance clients
Patient Experience Executive
Health Explora
Thane
09.2016 - 01.2021
- Extended patient engagement with extra counselling and follow-up adherence calls for their medical travel
- Maximised patient engagement and satisfaction by delivering excellent service
- Planned special events to promote specific tours or destinations and bring in new customers.
- Attended networking events, medical tourism industry shows and conferences to stay up to date on the medical tourism industry developments
- Guided international patients in travel to India for medical treatments by continuous co-ordianation between the patients, hospitals and travel agents
Program Manager
k-Arogia
Thane
02.2020 - 10.2020
- Strengthened traceability by developing organisational filing systems for notes, reports and progress documentation.
- Optimised team training and staff development.
- Exceeded goals through effective prioritisation and consistent work ethic.
- Met budget targets through responsible planning and resource allocation.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
Education
Diploma in Applied Nutrition - Nutrition
National Fitness and Nutrition Academy
2023
Bachelor in Management Studies - Management
Mulund College of Commerce
2016
HSC - Arts - Arts
K J Somaiya college of Arts and Commerce
2013
SSC -
St. John the Baptist High school
2011
Skills
- Outstanding presentation skills
- Exceptional communication skills
- Individual instruction
- Excellent interpersonal skills
- Insurance Patient data analysis
- Project coordination
- Team management
- Stakeholder relationship management
- Customer service experience
- Market research through sales
- Stakeholder relationship management
Certification
- Scrum Master Certified
Accomplishments
- Awarded the CEO's Most Promising in April 2024
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
French
Beginner (A1)
A1
Timeline
Program Director
Watch Your Health
01.2024 - Current
Senior Program Manager
Heaps Health Solutions
10.2020 - 12.2023
Program Manager
k-Arogia
02.2020 - 10.2020
Patient Experience Executive
Health Explora
09.2016 - 01.2021
Diploma in Applied Nutrition - Nutrition
National Fitness and Nutrition Academy
Bachelor in Management Studies - Management
Mulund College of Commerce
HSC - Arts - Arts
K J Somaiya college of Arts and Commerce
SSC -
St. John the Baptist High school
- Scrum Master Certified
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