Shruti Joshi Darbastwar
Team Coordinator (Operations)
Wagholi. Pune
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
An independent and self-motivated professional with excellent research and communication skills, enthusiasm to learn new things and always try to do best in any work assigned.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Team Co-Ordinator Operations
Digitalzone
Pune
03.2020 - Current
- Team Management - Handling team of 12-15 Business Development Executives.
- Project Handling - Working across Profiling, Cold-Calling and Data campaigns.
- Daily work allocation, sourcing & management of calling database.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Conducted research, gathered information from multiple sources and presented results.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
Operations Team Lead
Saleszip Marketing PVT LTD
Pune
08.2018 - 09.2019
- Team Management - Handling team of 15 Research Analysts/BDEs.
- Daily work allocation, sourcing & management of calling database.
- Managing internal and client reporting, accounts by project for monthly review by Sr Management.
- Client Call Handling, Project Delivery.
- Client Account Holder.
- Analyzed department metrics and performance and reported findings to management.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
Research Analyst
Ziff Davis, Salebuild
Pune
02.2016 - 08.2018
- Lead Generation as per demand from clients.
- Mapping global markets, capturing market intelligence and defining target market for client’s product or services.
- Profiling companies across industries based on revenue, employee strength, vertical and defining target companies.
- Discovering Right Party Contacts in target companies.
- Initiate first level dialogue with key decision makers including VP, SVP, Director and C level executives.
- Data call verification for International Market and Cold Calling- white paper pitch.
- Worked on Internal Dialer & CRM.
- Also done second pass quality audit to check data profiles from professional networking sites.
Team Leader
Machintel System Private Limited
05.2014 - 04.2015
- Team Management - Handling team of 30+ Research Analysts.
- Project Handling - Working across Profiling and Data campaigns.
- Daily work allocation, sourcing & management of calling database
- Provide performance feedbacks and Daily reports like Productivity/Dashboard.
- Client Call Handling, Project Delivery
- Contact Discovery (CDQA), Lead generation.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Research Analyst
Machintel System PVT LTD
Pune
09.2013 - 05.2014
- Mapping global markets, capturing market intelligence and defining target market for client’s product or services.
- Discovering Right Party Contacts in target companies.
- Initiate first level dialogue with key decision makers including VP, SVP, Director and C level executives.
- Data call verification for International Market and Cold Calling- white paper pitch.
- Also done second pass quality audit to check data profiles from professional networking sites.
- Analyzed statistical data using both modern and traditional methods.
Education
Master of Science - Bioinformatic
MGM’s College of CS And IT
Nanded, Maharashtra 05.2011 - 05.2013
Bachelor of Science - Biotechnology
MGM's College of CS & IT
Nanded, Maharashtra 06.2007 - 05.2011
Skills
Leading team operations
Team Operations
Team Building
Quality assurance
Efficiency optimization
Online Tools: Internal Dialer & CRM
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Additional Information
- CONFERENCES Attended Webinar's:-
- Participation National Conference: Drug discovery from plants: promises and challenges organized by School of Life Sciences Swami Ramanand Teerth Marathwada University Nanded (14th & 15th Feb. 2012).
- Recent trends in plant sciences for rural development’, Organized by Nagnath Arts, Commerce & Science College, Aundha Nagnath Hingoli (20th & 21st Feb.2010).
- Plants: biology to biotechnology organized by Department of Botany, Yeshwant Mahavidyalaya, Nanded (23rd & 24th Feb 2008).
Timeline
Team Co-Ordinator Operations
Digitalzone
03.2020 - Current
Operations Team Lead
Saleszip Marketing PVT LTD
08.2018 - 09.2019
Research Analyst
Ziff Davis, Salebuild
02.2016 - 08.2018
Team Leader
Machintel System Private Limited
05.2014 - 04.2015
Research Analyst
Machintel System PVT LTD
09.2013 - 05.2014
Master of Science - Bioinformatic
MGM’s College of CS And IT
05.2011 - 05.2013
Bachelor of Science - Biotechnology
MGM's College of CS & IT
06.2007 - 05.2011