Shrutika Rajput
Sangli
Summary
Results-oriented Lead Associate with strong task prioritization and exceptional customer service skills. Collaborative team player with a proven track record of success.
Overview
6
6
years of professional experience
Work History
Lead Associate
Sakon Pvt Ltd
Pune
2021.05 - Current
- Interaction with global telecom vendors to buy, change, or terminate telecom products.
- Troubleshooting issues related to the products and services.
- Developed and maintained a strong customer service focus to ensure client satisfaction.
- Handling multiple clients and communicating actively.
- Identified potential opportunities to increase efficiency in the workplace.
- Provided leadership to team members by motivating, training, coaching and disciplining staff.
- Monitored team performance to ensure goals were met or exceeded on a consistent basis.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Conducted regular meetings with team members to discuss updated policies.
- Tracked employee attendance records and timesheets.
Analyst
SS&C
Pune
2020.01 - 2021.04
- To call and verify the documents related to healthcare.
- To fax the documents, if necessary.
- Maintain a record of outbound calls in an Excel sheet.
- To ensure that all the documents of Medicare and Medicaid are accurate.
Barista Trainer
Tata Starbucks
Pune
2018.08 - 2020.01
Education
Bachelor of Computer Applications -
Sikkim Professional University
Sikkim2024-01
Diploma in Mechanical Engineering -
LESP
Sangli2017-01
Skills
- Microsoft Office (Word, Excel, Powerpoint)
- Microsoft Outlook
- Adaptability and Flexibility
- Teamwork and Collaboration
- Time management abilities
- Problem-solving abilities
- Effective Communication
- Staff Training
Accomplishments
- Partner of the month in Tata Starbucks.
- Star of the quarter for outstanding performance and dedication towards work.
- Certification of appreciation for completion of work before timeline.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Lead Associate
Sakon Pvt Ltd
2021.05 - Current
Analyst
SS&C
2020.01 - 2021.04
Barista Trainer
Tata Starbucks
2018.08 - 2020.01
Bachelor of Computer Applications -
Sikkim Professional University
Diploma in Mechanical Engineering -
LESP
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