Shrutika Salve
Talent Acquisition And Client Servicing Professional With 10 Years Of B2B And B2C Experience In Human Resource And Retail Industry, Expertise To Build Immediate Rapport, Cultivating New Opportunities And Maintaining Employee And Client Relationship, Respond, Resolve And Follow Up On Candidates And Client Concern.
Navi Mumbai
Summary
Experienced Talent Acquisition Manager devises strategy and recruitment processes to execute sourcing and recruiting campaigns. Finds and screens candidates and develops corporate policy for talent bench-marking, talent assessment and interviewing policies. Develops and leads strategic initiatives to recruit and select high caliber, professional and diverse workforce that identifies with business culture.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Talent Acquisition Manager - India
The Edge Partnership - Edge in Asia
Mumbai
12.2021 - Current
- An Individual contributor managing end-to-end recruitment focusing on internal hiring for the India region.
- Coordinating directly with the managing partner and directors for internal hiring plans.
- Determine current staffing needs and strategize the hiring process to make it smooth.
- Preparing job descriptions, and job adverts and coordinating with the admin team for the same.
- Talent and competitor mapping to find the right talent for the organization.
- Introduced pre-onboarding SOP and designed onboarding survey process in the first 2 months of joining.
- Perform sourcing to fill open positions and anticipate future needs.
- Plan and conduct recruitment and selection processes (Sourcing, screening,callings, interview scheduling, offer releasing, joining, and onboarding)
- Managing positive and healthy relationships with the employees and leaders across the business.
- Be a part of employee training sessions with L&D team to ensure a positive candidate experience.
Customer Care Representative
Rivoli Group LLC - Dubai, U.A.E
Dubai
04.2017 - 06.2021
- Addressing and understanding client requirement and to provide appropriate solutions by coordinating with Logistics, Spare Parts and technical department
- Meeting SLA's as per process on timely basis.
- Escalation handling and discussing relevant issues with department heads. Conveying product related information and acquiring approvals for product repair.
- Luxury Brand handling – Omega, Longines, Rado, Gucci, Tissot, Montblanc, Fashion and In House Brands
- Generate revenue through product intervention and upgrades
- Regular communication with customer to update about product status Interacting with retail outlets for any service-related enquiries
Sr. Executive - Client Servicing
CalibeHR Human Capital Services Pvt Ltd
Mumbai
08.2014 - 01.2016
- Understand and addressing open mandates from clients.
- Explain and download the requirements to recruitment team with all the required details (JD, CTC, Venue details etc. Ensure that recruitment drive is planned and shared with clients and executing the same
- Acquiring timely feedback from clients and make future POA accordingly.
- Ensure selection details are shared with the on boarding team & release offer's before DOJ.
- Ensure KYC docs, JK and bank account details are received from our regional offices within a week’s time from DOJ
- Inform employees about pendency with the support of tele-calling team and ensure that same is been submitted before the payroll is processed so as to credit salaries on time
- Ensure ID cards and AL's are released immediately after successful Audit completion.
- Set up attendance and payroll process for client for timely release of salaries as per SLA Share required compliance documents with client (ESIC status, PF and ESIC receipts)
Manager – Client Relations
Bonanza HR Solutions Pvt Ltd
Navi Mumbai
08.2013 - 07.2015
- Responsible to identify and contact potential clients, understanding their requirements, meet and develop to new clients Handle key customers and make sure that they are content with the service of the organization.
- Source and screen the resumes of the candidates from the job portals (Naukri.com, indeed.com, Head honchos, Monster, Cite HR, LinkedIn)
- conducting face 2 face interviews Track and maintain client and candidate’s database.
- Meeting deadline and SLA's ollow up with the selected candidates and make sure that they join on the given date.
Manager - Client Relations
HR-Hub
Kochi-Kerala
11.2011 - 07.2013
- Responsible to contact and identify potential clients. Understanding their requirements.
- Meeting and pitching to new clients.
- Sourcing and screening resumes of candidates from job portals.
- Contacting candidates and giving them an idea of new opportunities. Scheduling Interviews. Manage existing customer relationship.
- Handling key customers and making sure that they are content with the service of the organization. Coordinating with co-workers and making sure that the work is completed on schedule.
Relationship Manager -Entertainers Connect
EVENTFAQS Pvt Ltd
Mumbai
03.2011 - 10.2011
- Responsible for contacting, identifying potential clients & understanding their requirements. Meeting and pitching to new clients & to manage existing customer relationship.
- Coordinating with the artwork of the advertisements for the ExM magazine. Monitoring monthly accounts. Tracking candidate resumes.
- End to End event coordination (WOW Awards 2010)
Education
PGDEM & PR - Meeting And Event Planning
EMDI Institute
Mumbai 06.2009 - 05.2010
Bachelor of Science - Information Technology
Motilal Jhunjhunwala College
Navi Mumbai 07.2004 - 03.2009
Skills
Talent Acquisition
Key Accounts Managment
Escalation Handling
Cherwell Application
Microsoft Dynamics Navision
Employeen Onboardng & Induction
Timeline
Talent Acquisition Manager - India
The Edge Partnership - Edge in Asia
12.2021 - Current
Customer Care Representative
Rivoli Group LLC - Dubai, U.A.E
04.2017 - 06.2021
Sr. Executive - Client Servicing
CalibeHR Human Capital Services Pvt Ltd
08.2014 - 01.2016
Manager – Client Relations
Bonanza HR Solutions Pvt Ltd
08.2013 - 07.2015
Manager - Client Relations
HR-Hub
11.2011 - 07.2013
Relationship Manager -Entertainers Connect
EVENTFAQS Pvt Ltd
03.2011 - 10.2011
PGDEM & PR - Meeting And Event Planning
EMDI Institute
06.2009 - 05.2010
Bachelor of Science - Information Technology
Motilal Jhunjhunwala College
07.2004 - 03.2009