Shrutika Saxena
Lucknow
Summary
To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic employee eager to contribute to team success through hard work, attention to detail and excellent organisational skills. Motivated to learn, grow and excel.
Customer-focused employee with more than 11 years of experience within fast-paced, high volume work environments. Highly personable and receptive to customers' needs.
Overview
14
14
years of professional experience
Work History
Postal Assistant
India Post
Lucknow
04.2011 - Current
- Planned routes and service updates to improve customer satisfaction.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Provided service and sales to walk-in customers.
- Upsold postal services like insurance and tracking.
- Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
- Drove operational improvements which resulted in savings and improved profit margins.
- Improved operations through consistent hard work and dedication.
- Received and processed stock into inventory management system.
- Created plans and communicated deadlines to complete projects on time.
Education
Bachelor Of Commerce - Accounting And Finance
University of Lucknow
Lucknow07.2012
Skills
- Passionate and Quick learner
- Customer service
- Unflappable
- Can work both in team and soloist
- Fee Collection
- Production goal setting
- Problem-Solving
- Interpersonal Communication
- Planning and Coordination
- Written Communication
- Sorting procedures
- Expenses tracking
Languages
Hindi
Native Speaker
English
Upper intermediate
B2
Timeline
Postal Assistant
India Post
04.2011 - Current
Bachelor Of Commerce - Accounting And Finance
University of Lucknow
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