Shrutika Waghmare
Associate -Reporting & Reconciliation
E1/31 B10, Prabhat Apt, Sec 8, Nerul West,Navi Mumbai
Summary
Versatile Associate with background in banking & finance. Successfully optimizes framework & cultivates cohesive teams to meet & exceed financial goals. Excellent reporting, team managing & relationship-building abilities.
Overview
8
8
years of post-secondary education
17
17
years of professional experience
Work History
Associate
Smart Stream Technologies Private Limited- Fees & Expense Management, OTC & Listed
08.2015 - Current
- Reporting and Reconciliation.
- Making of MIS relating to Monthly and quarterly brokerage reports and helping senior management in strategic decision making.
- Analyzing trends relating to brokerage and revenue generating products.
- Preparing and presenting decks relating to team performance in terms of cost saving by identifying overcharges by broker.
- Creating fee schedule and generating report with the calculated brokerage to load into system for reconciliation purpose.
- Preparing weekly, monthly, quarterly deck relating to brokerage fee clearance by team (Productivity tracker).
- Ensuring the trainee are in track by maintaining training tracker and presenting to the manger.
- Prepare and maintain SLA tracker and presenting with client on monthly calls.
- Reconciliations on Broker/Client data & resolving Dispute Management on brokerage payable invoices.
- Root Cause Analysis & appropriate escalations on getting the same fixed to bring about efficiencies in the process.
- Validation of Invoices whether it can be reconciled as per agreed agreement.
- Ensuring service level agreements are achieved as agreed with the client by monitoring exceptions on a daily basis and ensuring all breaks are resolved within SLA.
- Developed good understanding of the different rate cards for brokerage across various asset classes and their interpretation into the recon system to ensure we accrue and compute correct brokerage.
- Actively involved in process improvements & application enrichment by providing enhancement suggestions & thereafter performing User Acceptance Test (UAT) before these new features are deployed into Production, this involves validating if the said requirements are met.
- Co coordinating with various departments for smooth & timely reconciliation of invoices.
- Lead calls with client & brokers, set up ttri-party calls to ensure faster query resolution and payments.
- Consistently liaise with development team for improvement in TFIM product.
AEGON Religare Life Insurance Private Limited
10.2012 - 07.2015
- Perform the key role of engaging the customer with the company by doing NPS Survey.
- Interacting with customers in person as well as on calls, who have decided to surrender their policies, finding the root cause and convincing them by explaining key benefits and giving alternatives for continuing there policy.
- Handling the team effectively in absence of team leader.
- Preparing regulatory reports relating to customer complaint, claims/settlement and potential escalation to insurance ombudsman.
- Preparing complaints tracking reports for management meetings.
- Collating information from customers and respective teams regarding progress of the complaint and reporting management for potential regulatory escalations.
- Coordinating with various department like the underwriting, new business, operations for smooth and timely delivery of service to the customer.
- Preparing adhoc reports for management meetings.
Analyst
RBS Business Services Private Limited
11.2005 - 12.2011
- Worked as an analyst in UK settlements prematching team.
- Liaising with Middle Office, Counterparties and Custodian/Agent Banks to match and settle trades at the earliest in order to maximize settlement efficiency and reduce settlement risk.
- Responsible for keeping up to date with Future Market Initiatives and providing the Business with relevant information that impact our unit.
- Have the ability to analyze issues and provide innovative, efficient solutions and have a background in settlements with a high volume investment bank.
- Prematching the trades, sending reports to the middle office on daily basis.
- Coordinating with the middle office and client for prematching the trades.
- Carts process is a process where requests and complaints are routed for clarification from various units.
- Handling escalated cases, doing follow-ups until the case is resolved.
Reliance Communication
04.2003 - 11.2005
Education
MBA -
Wellingkar Institute Of Management
Mumbai 04.2008 - 04.2010
Bachelor of Commerce -
Maharshi Dayanand College
Mumbai 05.2000 - 04.2003
High School Diploma -
Mumbai University
Mumbai 05.2000 - 05.2003
High School Diploma -
Parel English School
Mumbai 06.1999 - 01.2000
Skills
Investment banking
Timeline
Associate
Smart Stream Technologies Private Limited- Fees & Expense Management, OTC & Listed
08.2015 - Current
AEGON Religare Life Insurance Private Limited
10.2012 - 07.2015
MBA -
Wellingkar Institute Of Management
04.2008 - 04.2010
Analyst
RBS Business Services Private Limited
11.2005 - 12.2011
Reliance Communication
04.2003 - 11.2005
Bachelor of Commerce -
Maharshi Dayanand College
05.2000 - 04.2003
High School Diploma -
Mumbai University
05.2000 - 05.2003
High School Diploma -
Parel English School
06.1999 - 01.2000
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