SHRUTI KHUTWAD
PUNE
Summary
Customer service associate with proven expertise in problem resolution and technical support. Proficient in managing customer interactions and optimizing inventory management to drive operational efficiency. Demonstrated ability to enhance customer satisfaction through effective communication and support strategies.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate – Retail Store
GANRAJ MOBILE SHOPEE
PUNE
08.2025 - 11.2025
- Accurately processed transactions using point-of-sale systems to enhance efficiency.
- Managed inventory levels by restocking shelves and organizing merchandise displays.
- Resolved customer complaints with effective communication and empathetic approaches.
- Maintained cleanliness and organization of store environment to ensure optimal shopping experience.
Customer Support Experience (College Activity)
KB JOSHI INSTITUTE OF INFORMATION TECHNOLOGY
PUNE
01.2025 - 05.2025
- Guided students and faculty during events, addressing queries promptly.
- Supported registration and documentation tasks, ensuring accuracy in all processes.
- Resolved basic technical issues, including mobile settings and internet connectivity.
- Demonstrated strong communication and teamwork skills, prioritizing customer satisfaction.
- Managed daily responsibilities effectively while maintaining a service-oriented approach.
Education
Bachelor of Computer Applications - Computer Applications
HUJURPAGA
PUNE05-2025
Skills
- Customer service
- Technical support
- Team collaboration
- Problem resolution
- Inventory management
- Data analysis
- Complaint escalation
- Effective communication
Languages
English
Elementary (A2)
A2
Marathi
Native
Native
Hindi
Intermediate (B1)
B1
Certification
Java Programming Certification
Affiliations
Event Coordination & Volunteer Support
Timeline
Customer Service Associate – Retail Store
GANRAJ MOBILE SHOPEE
08.2025 - 11.2025
Customer Support Experience (College Activity)
KB JOSHI INSTITUTE OF INFORMATION TECHNOLOGY
01.2025 - 05.2025
Bachelor of Computer Applications - Computer Applications
HUJURPAGA