Shrutikumari Sureshkumar Sahu
Hospitality Professional
Nagothane
Summary
Dynamic and enthusiastic professional with a strong foundation in interpersonal and communication skills, dedicated to delivering exceptional customer satisfaction. Proven ability to handle inquiries and resolve issues efficiently, ensuring a seamless experience for clients. Committed to cultivating a welcoming atmosphere that enhances guest experiences and builds lasting loyalty. Passionate about contributing to team success while consistently exceeding expectations in service excellence.
Overview
2
2
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Guest Service Associate
The Postcard Hideaway Hotel, Netravali
12.2024 - 02.2026
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Welcomed and acknowledged guests with a smile, eye contact, and a friendly verbal greeting using the guest's name, boosting overall guest satisfaction scores by 100%.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured, and served hot and cold beverages to customers to complement food and the dining experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Conducted regular quality checks on food and beverage items, maintaining high standards of service.
- Enhanced dining experience by providing prompt and courteous service to guests.
- Increased sales of daily specials by effectively communicating options and recommendations to guests.
- Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
- Customized food and beverage options to accommodate special dietary requirements, increasing customer loyalty.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Scheduled and confirmed restaurant reservations for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Provided accurate information regarding local attractions, restaurants and activities.
- Upheld hotel policies and procedures by providing high level of customer service.
- Collaborated with bartenders to ensure timely drink preparation and consistent quality.
- Enhanced customer satisfaction by providing efficient and friendly service at the bar.
- Prepared garnishes, syrups, and other ingredients needed for specialty cocktails or mocktails throughout the shift.
- Utilized strong multitasking abilities to balance multiple orders while maintaining excellent customer service standards.
- Offered menu suggestions based on customer preferences, contributing to an enjoyable dining experience.
- Learned how to make wide variety of mixed drinks.
- Operated POS system to collect payments from customers.
Lounge Associate
Encalm Hospitality PVT.LTD.
04.2024 - 09.2024
- Working as a lounge associate, my job role is to greet guests.
- Give the guest a show-round of the lounge.
- To assist guest for dining and other facilities which are provided in lounge such as :- reservation of nap rooms, shower rooms, sleeping pods, gym.
- Streamlined check-in procedures for faster service, resulting in reduced wait times for guests.
- Assisted guests with flight information and travel arrangements, ensuring a seamless travel experience.
- Continuously updated job knowledge through participation in training programs, staying current on industry trends and best practices for optimal performance in the role of Lounge Attendant.
- Took initial drink orders and relayed information to wait or bar staff.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Advised customers about special offerings and menu items to help drive sales.
- Backed up servers by checking on tables and retrieving items for guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Managed approximately 30 incoming calls, emails per day from customers.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Completed daily side work and opening and closing duties without fail.
- Provided support during special events in the lounge, helping create memorable experiences for attendees.
Education
MBA -
Dr. D. Y. Patil Vidyapeeth
Pimpri, Pune01-2026
BHMCT - Hotel management
Lovely Professional University
Phagwara, Punjab 04.2001 -
XII - CBSE
Reliance Foundation School
Raigad, Maharashtra01-2020
X - CBSE
Reliance Foundation School
Raigad, Maharashtra01-2018
Skills
Upselling strategies
Inventory control
Complaint handling
Report creation
Team player mentality
Professional appearance
Strong interpersonal skills
Customer service
Issue resolution
Product sales
Documentation and reporting
Fine dining etiquette
Food safety
POS system operation
Wine pairing
Allergen awareness
Staff training experience
Special dietary accommodations
Beverage preparation
Staff supervision
Inventory management
Phone orders
Teamwork and collaboration
WORKSHOP
- Attended the 4th international sustainable global development conference, on 3 Feb - 4 Feb 2023.
- Wine and food pairing on 15th April 2022
- Attended the master class on “BIRYANI” by Chef Harpal Singh Sokhi, Organized by U.S. Poultry, on 15 April 2022.
Certification
Training Certificate at Taj hotel and convention centre Agra | Nov 22
Accomplishments
- Won 3rd rank in a quiz during IT
- 1st rank in a food stall
- 1st rank in the internal bakery competition conducted by the School of hotel management LPU.
Timeline
Guest Service Associate
The Postcard Hideaway Hotel, Netravali
12.2024 - 02.2026
Lounge Associate
Encalm Hospitality PVT.LTD.
04.2024 - 09.2024
BHMCT - Hotel management
Lovely Professional University
04.2001 -
XII - CBSE
Reliance Foundation School
X - CBSE
Reliance Foundation School
MBA -
Dr. D. Y. Patil Vidyapeeth