SHRUTI MOOSARAMTHOTA

• Manage and coordinate ServiceNow ticketing activities for privileged and non-privileged healthcare providers.
• Handled RRD task tickets and provided support for clinical reporting setup, configuration, and build activities.
• Managed patient portal and clinical reporting incidents, including P1–P4 incidents and PRB tickets, ensuring timely resolution.
• Provided Go-Live support for clinical reporting applications and coordinate post-production issue resolution.
• Participate in TAB and MIB calls to facilitate issue discussions, technical coordination, and resolution.
• Collaborate with cross-functional teams to troubleshoot and resolve healthcare application and production issues.
• Worked on healthcare applications and tools, including:.

Siemens
EMMC
MModal FFTM
NPPES NPI Registry
Exclusion Check
Patient Portal

Clinical reporting

RRD

CPDI

EMPI

Bedrock64

Powerchart

Profile/Access HIM

Application extender

• HIM (Health Information Management) - Healthcare IT Data Analyst
• Working on CENER application tools like CPDI (CERNER Document Imaging), EMPI (Enterprise Master Person Index), Patient Portal Healthlife, RRD - Remote Report Distribution, Bedrock64, Clinical Reporting XR, PowerChart, Profile/Access HIM, Application Extender.
• Managed incidents effectively
• Working on P1s and P2s Major Incidents as a Data Analyst.
• Worked in P3 and P4 incidents as well.
• Engaging the required teams on a Technical Assistance Bridge and resolving the reported issue within the SLA prescribed by the client.
• Engaging the required teams on MIB calls for critical and high priority incidents.
• Sending Notifications (Initial, Update, Resolution) to stakeholders and internal technical and management teams within Tech Mahindra to give an overview of the issue happening.
• Preparing Technical Bridge summary which is one shop stop contains the complete information about a Critical incident.
• Handled problem tickets efficiently
• Creating Problem tickets once the P1 or P2 issue is resolved and tracking the Root Cause Analysis through an RCA tracker which provides a clear picture on all the problem tickets and the updates.
• Working with the vendor to get a Root Cause Analysis of the issue and update the PRB in a timely manner.
• Scheduling preliminary calls with support teams / Vendors and ensuring submission the RCA with the required information for problem ticket closure.
• Change Management -
• Expertised in creating and working on Routine, Expedite, Comprehensive & Emergency change requests on application enhancements by checking whether the change is scheduled within the maintenance window.
• Update Implementation steps, Post validation steps, Planning tab Window and back-out plan in case the change fails to implement.
• Verifying whether the change will have an outage post implementing if yes what are the preventive measures to be taken in order to resolve the outage (example - any back-up application/workaround).
• Attending the weekly Change meetings with all the support teams which provide the list of change activities that are being implemented for that week.
• Processed various task tickets Worked on numerous TASKS/REQ Tickets on different tools.

• Worked in Health Information Management (HIM), handling patient medical charts and documents.
• Ensured compliance with HIPAA guidelines and regulations for PHI (Protected Health Information).
• Utilized Electronic Medical Records (EMRs) systems such as EPIC and CERNER for patient data management.
• Scanned and uploaded patient information into Electronic Medical Records (EMR) systems.
• Reviewed medical records for accuracy and compliance, contributing to overall data integrity.
• Maintained and updated daily logs to track information movement.
• Performed document corrections related to the Data Integrity Team.
• Analyzed and corrected medical records to support ongoing treatment and medical insurance cases.
• Audited and tracked errors throughout the treatment process for quality and compliance.
• Facilitated signature assignment for missing physician orders, enhancing documentation completeness.
• Tracked and monitored signature deficiencies in vital documents, ensuring timely resolution and compliance.
• Analyzed medical scans and reports including History & Physical (H&P), Operative Reports, Transfer Orders, Physician Orders, and Prenatal Records.
• Contributed to special projects such as MNE Project, Surgery-Log Process, Malnutrition Project, and MRTX Project.
• Gained foundational knowledge of CERNER modules including Ambulatory/Provider Service, Fetal Link, and PCM (PowerChart Maternity).
• Patient Search (ECN, MRN, SSN, CSN and other PRD (patient related documents)).
• Maintaining confidentiality in accordance with organization and legal requirements.
• Worked as an analyst by doing analysis of the patient charts/documents under EPIC on a daily basis, used to add signatures of the physicians to the medical documents.
• Once the patient charts are signed, the reports will move to next steps as an ROI – Release of Information.
• When all the patient chart analysis is completed will need to update the excel sheet and send out the production report to the team lead/manager on daily basis.
• Worked on EPIC and Cerner applications for patient chart analysis for more than 150 prime healthcare hospitals.