SHRUTI
Bangalore
Summary
BBA graduate with 10 months of professional experience at Legato Health Technologies as a Claims Associate, supporting service operations through accurate documentation, compliance adherence, and effective coordination. Experienced in handling queries, maintaining detailed records, and collaborating with cross-functional teams to ensure timely resolution and smooth workflows. Seeking an entry-level customer support role where I can leverage strong communication, problem-solving, and organizational skills to deliver quality service and enhance customer satisfaction.
Overview
2
2
years of professional experience
Work History
Research Intern
SBI
Patna
08.2022 - 09.2022
Analysed service processes in the banking industry to support operational efficiency and customer experience. Coordinated with senior stakeholders to gather accurate information, maintained detailed records, prepared structured reports, and communicated findings to internal teams. Strengthened skills in customer communication, documentation, issue tracking, and compliance-driven support.
Claims Associate
Legato Health Technologies
Bangalore
11.2020 - 08.2021
Delivered customer support across voice, email, and chat channels by resolving inquiries, documenting cases accurately, and ensuring compliance with service standards. Coordinated with internal teams for issue resolution, tracked service timelines, and followed escalation procedures. Demonstrated strong communication, problem-solving, and multitasking skills to ensure timely resolutions and a positive customer experience.
Education
BBA -
Dayananda Sagar Institutions
01-2020
12th -
St. Karen's Secondary School
01-2016
10th -
St. Karen's Secondary School
2014
Skills
- MS Excel
- MS Word
- MS PowerPoint
- Documentation and Recording
- Compliance and Process
- Adherence Workflow & Process
- Tracking
- Effective communication
- Attention to Detail
- Customer communication
- Cross-Functional Collaboration
- Analytical & Reporting
- Team Support & Organizational
Volunteer Experience
- Decorations Volunteer, Cranium 2022
- Volunteer, Walk Against Drug Abuse - Team Aarohan in association with Bengaluru City
Projects
- Strategic Development of Cloud Kitchen in India, 2021, Conducted a structured study on operational processes, focusing on efficiency, workflow evaluation, and process improvement., Maintained detailed documentation and reports to track performance and support decision-making., Supported planning and implementation of initiatives, ensuring scalable and efficient workflow management.
- Fintech services for Undergraduate Students, 2022, Developed a solution framework and maintained detailed documentation to ensure accuracy and traceability of project progress., Tracked deliverables systematically and ensured timely completion of project milestones., Prepared structured reports and presented findings, maintaining clarity, compliance, and process transparency.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Research Intern
SBI
08.2022 - 09.2022
Claims Associate
Legato Health Technologies
11.2020 - 08.2021
BBA -
Dayananda Sagar Institutions
12th -
St. Karen's Secondary School
10th -
St. Karen's Secondary School