Shruty Verma
Learning and Development
New Delhi,DL
Summary
Highly accomplished professional with 19+ years of experience in developing and implementing large-scale training programs, driving organisational growth. Adept at capacity planning, operations, setting and following training and development trends by designing, delivering, and managing impactful training programs. Proficient in identifying skill gaps, developing training curricula, and implementing effective learning solutions to enhance employee performance and drive organisational success. Capable of leveraging modern training technologies and methodologies to create engaging and interactive learning.
Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
18
18
years of professional experience
5
5
Certifications
Work History
Assistant Manager L&D
Stanza Living
12.2021 - 10.2023
- Establishing and sustaining strong interpersonal relationships with the team to ensure operational efficiency
- Imparting functional and behavioural training to all frontline and Supervisory employees everywhere in the country
- Drive full training cycle from stakeholder dialogue, training need assessment and training program design to delivery.
- Prepare annual training plans & calendars in coordination with functional heads and founders yearly
- Designing role-specific learning paths and a location of individual and team development growth plans
- Formulating training roadmaps based on job-based capability requirements in line with the organisational strategies
- Training methodology includes e-learning, tutorial Live Sessions and coaching. Integrating training for best absorption
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Deputy Manager (Training)
Centum Learning
04.2018 - 09.2021
- Drafting weekly reports by analysing data trends, preparing dashboards and other reports in line with objectives
- Conducting Need Diagnostic Study (NDS) for various stakeholders while ensuring all-around compliance
- Led the design & development of a monthly training planner after discussion with various stakeholders
- Design and develop customised training programs, including e-learning modules, workshops, and on-the-job training.
- Managed the responsibility of selecting & managing resources for effective training delivery
- Conducting 'Train the Trainer' and 'Teach Backs' for master trainers and auditors on the content
- Followed up with the client and various stakeholders on content and training delivery
- Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
- Lead initiatives to promote a culture of continuous learning and professional development.
Freelancing Experience
Free Lance
07.2009 - 03.2018
- Behavioural Training – Business Communication, Interpersonal Skills, Customer Service, Conflict Management, Assertive Skills, Business Etiquette, Presentation Skills, Cross-Cultural Sensitisation
- Managerial – Problem-Solving and Decision-making, Relationship Management, Leadership Skills, Planning and Prioritizing, Negotiation Skills, Time Management, Team Building, Motivational Skills, Organizational Development, Goal Setting, Creative Thinking, Coaching and Feedback
- Functional – Voice and Accent, Sales, SPIN – Sales technique
- Major Projects:
- International - Dept. of Nation in Planning and Monitoring - Port Moresby (PNG)
- Domestic - Neyveli Lignite Corporation, Delhi Metro Rail Corporation, Ericsson Global Limited, NIIT Tech Ltd, Genpact, Convergys, Accenture, Asian Paints, Bank of America, BSES, Infosys, Kotak Mahindra Bank, AXIS Bank, ICICI Bank, NDPL, International Labor Organization, Aricent Technologies, CBSL Group
English Lecturer
Chitkara University
06.2008 - 09.2009
Soft Skills Trainer
IL&FS-ETS
06.2005 - 06.2009
Soft Skills Trainer
Human Factor Training
02.2007 - 12.2007
Personality Development Trainer
Air Hostess Academy
06.2005 - 01.2007
Education
Masters - Industrial Psychology
Indira Gandhi Open University
New Delhi01.2024
MBA - Marketing & International Business
AIMT Kurukshetra University
Ambala01.2005
Bachelor of Science - Science
University of Delhi
New Delhi01.2001
Skills
Corporate Training
L&D Strategies
LMS & E - Learning
Talent Management
Team Management
Problem-solving
Decision-making
Employee scheduling
Task delegation
Staff training and development
Adaptability and flexibility
Strategic planning
Certification
Certification in Emotional Intelligence from Middle Earth
Interests
Reading Books in Leisure, Exploring new places, Treating Friends and Cooking
Accomplishments
- Invited as a Guest Speaker by CBSL Group – Delhi to deliver Sales and Motivation Sessions for their Sales Team during the Sales Annual Meet
- Delivered as a Guest Speaker at Prannath Pranami University – Hissar, to conduct an Orientation Program on ‘Personality Development with Positive Attitude’ for MBA students
- Successfully coordinated & conducted training and seminars for the Delhi Police at various locations
- Effectively managed teams in NLCIL, Delhi Metro and DIAL projects while ensuring all-around compliance
Timeline
Assistant Manager L&D
Stanza Living
12.2021 - 10.2023
Deputy Manager (Training)
Centum Learning
04.2018 - 09.2021
Freelancing Experience
Free Lance
07.2009 - 03.2018
English Lecturer
Chitkara University
06.2008 - 09.2009
Soft Skills Trainer
Human Factor Training
02.2007 - 12.2007
Soft Skills Trainer
IL&FS-ETS
06.2005 - 06.2009
Personality Development Trainer
Air Hostess Academy
06.2005 - 01.2007
Masters - Industrial Psychology
Indira Gandhi Open University
MBA - Marketing & International Business
AIMT Kurukshetra University
Bachelor of Science - Science
University of Delhi