Shuaib Shafiq
SRINAGAR
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
PC PLANET
SRINAGAR
03.2022 - Current
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Served as first point of contact for incoming technical service calls and emails.
- Demonstrated advanced product knowledge to solve customer issues.
- Supported customers with online billing, access and account issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
International Account Manager
ALMUQEET
SRINAGAR
10.2016 - 05.2021
- Reached out to accounts to measure customer satisfaction and increase revenue.
- Handled [Number] international sales markets.
- Oversaw [Number] accounts bringing in more than $[Amount] per year.
- Maintained compliance with export guidelines and international standards.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
CSR, Sales
TECH LIVE CONNECT
NEW DELHI
05.2015 - 10.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
Education
Bachelor of Arts -
AMMAR SINGH COLLEGE
GOGJI BAGH SRINAGAR07.2016
MATRICULATION -
GOVERMENT BOYS HIGHER SECONDARY SCHOOL
JAWHAR NAGAR SRINAGAR02.2008
High School Diploma -
MINTO CIRCLE SCHOOL
RAJ BAGH SRINAGARSkills
- Business Development
- Technical Support
- Technical Troubleshooting
- Appointment Scheduling
- Technical issues analysis
- Mac systems
- Desktop support
- Customer service expert
- Issue troubleshooting
- Norton Antivirus software
Languages
English, Hindi, KASHMIRI, Urdu
First Language
English
Advanced
C1
Additional Information
- NAME: SHUAIB SHAFIQ
- S/O: MOHD SHAFIQ
- DOB:16-04-1992
- MARATIAL STATUS:SINGLE
- RELIGION: MUSLIM
- LOCATION:SRINAGAR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Technical Support Representative
PC PLANET
03.2022 - Current
International Account Manager
ALMUQEET
10.2016 - 05.2021
CSR, Sales
TECH LIVE CONNECT
05.2015 - 10.2016
Bachelor of Arts -
AMMAR SINGH COLLEGE
MATRICULATION -
GOVERMENT BOYS HIGHER SECONDARY SCHOOL
High School Diploma -
MINTO CIRCLE SCHOOL
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