Shubam Singh
Bengaluru
Summary
Customer-oriented Store Manager offering over 7+ years of experience in retail operations and Hospitality.Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team and solid background in customer service, shrink control and loss prevention.
Overview
7
7
years of professional experience
Work History
Store Manager
Nautica
Bengaluru
07.2022 - Current
- Assisted in overall day-to-day operations of store including continuous development of effective store team to achieve desired sales and results.
- Handled scheduling for store shifts across to ensure proper staffing at all times.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Store Manager
Armani Exchange
Pune
07.2021 - 06.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained accurate records of employee performance reviews.
- Prepared monthly reports on sales figures, expenses, profits.
- Implemented efficient systems for tracking stock movement.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and mentored associates to teach daily tasks and procedures.
Service Leader
Shangri-La Hotel
Bengaluru
01.2017 - 01.2021
- Ensures good communication and cooperation between front office department and other departments
- Performed guest service duties such as greeting guests, answering questions, and resolving complaints.
- Oversaw day-to-day operations ensuring all tasks were completed according to schedule.
- Training team on Guest Loyalty program (Golden Circle champ).
- Handles guest complaints and other related problems and reports on the log book.
- Developed training materials and provided on-the-job instruction to new employees.
Education
Bachelor Of Hotel Managment -
Army Institute of Hotel Management and Catering Technology
Intermediate Education -
Army Public School
LucknowMatriculation Education -
Army Public School
LucknowSkills
- Team building
- Training employees
- Calm Under Pressure
- Friendly, Positive Attitude
- Relationship Building
- Planning
- Problem-Solving
- Analytical
- Communication
Timeline
Store Manager
Nautica
07.2022 - Current
Store Manager
Armani Exchange
07.2021 - 06.2022
Service Leader
Shangri-La Hotel
01.2017 - 01.2021
Bachelor Of Hotel Managment -
Army Institute of Hotel Management and Catering Technology
Intermediate Education -
Army Public School
Matriculation Education -
Army Public School
Similar Profiles
Sebastian UribeSebastian Uribe
Register Lead at NauticaRegister Lead at Nautica
Anthony J. De Jesus AdamesAnthony J. De Jesus Adames
Retail sales associate at NauticaRetail sales associate at Nautica
Jaymar AlmazanJaymar Almazan
Customer Service Representative at NauticaCustomer Service Representative at Nautica