Shubam Singh
Bengaluru
Summary
Results-driven Store Manager with 9 years in retail operations and hospitality. Expertise in team management, customer service, shrink control, and loss prevention. Focused on driving sales, enhancing team development, and improving operational processes to boost customer engagement and revenue.
Overview
9
9
years of professional experience
Work History
Store Manager
Snitch
Bengaluru
12.2024 - Current
- Formulated strategies that maximized sales and improved profitability across product lines.
- Streamlined daily store operations, enhancing customer satisfaction and operational efficiency.
- Trained and supervised staff on product knowledge and effective customer service techniques.
- Created promotional displays that increased product visibility and contributed to sales growth.
- Monitored inventory levels and coordinated restocking efforts for optimal efficiency.
- Recruited, trained, and supervised new employees to maintain operational standards.
Store Manager
Myntra
Bengaluru
07.2022 - 12.2024
- Oversaw daily store operations, ensuring effective cash handling and opening/closing procedures.
- Monitored inventory levels and placed orders to ensure stock availability and support sales.
- Scheduled staff and delegated assignments based on team strengths to enhance service delivery.
- Recruited, trained, and supervised new employees to enhance team performance.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Implemented efficient systems for tracking stock movement to minimize loss.
- Collaborated with team members to foster a cohesive environment focused on achieving sales targets.
- Prepared monthly reports detailing sales figures, expenses, and profits.
Asst Store Manager
Armani Exchange
Pune
10.2021 - 07.2022
- Enhanced workflow productivity by hiring, managing, and developing high-performing talent.
- Managed inventory through cycle count audits and shrinkage control to optimize stock levels.
- Compiled monthly reports on sales figures, expenses, and profits to inform strategic decision-making.
- Recorded employee performance reviews to facilitate targeted growth initiatives.
Service Leader
Shangri-La Hotel
Bengaluru
05.2017 - 09.2021
- Oversaw daily operations, ensuring timely task completion and adherence to service standards.
- Executed guest service duties, including greeting guests, addressing inquiries, and resolving complaints.
- Resolved guest complaints with documented follow-up to improve service quality.
- Enhanced communication and collaboration between front office and departments to streamline operations.
- Trained team on guest loyalty program as Golden Circle Champ.
- Developed training materials and delivered on-the-job instruction to new employees.
Education
Bachelor Of Hotel Managment -
Army Institute of Hotel Management and Catering Technology
BengaluruIntermediate Education -
Army Public School
LucknowMatriculation Education -
Army Public School
LucknowSkills
- Inventory management
- Customer service
- Relationship management
- Crisis management
- Strategic planning
- Problem solving
- Analytical skills
- Team building and training
Timeline
Store Manager
Snitch
12.2024 - Current
Store Manager
Myntra
07.2022 - 12.2024
Asst Store Manager
Armani Exchange
10.2021 - 07.2022
Service Leader
Shangri-La Hotel
05.2017 - 09.2021
Bachelor Of Hotel Managment -
Army Institute of Hotel Management and Catering Technology
Intermediate Education -
Army Public School
Matriculation Education -
Army Public School