Shubam Thakur

• Headed a prestigious 11-screen cinema, overseeing special formats such as IMAX, 4DX, Play House, and Luxe.
• Achieved an annual business turnover of 75 crore with an EBITDA of 35%.
• Consistently delivered 5% growth in top-line revenue through effective content alignment and revenue diversification strategies.
• Secured numerous B2B deals at state and PAN India levels for gift cards, school bookings, and advertisements.
• Proactively monitored release plans and optimized resources to ensure a healthy P&L.
• Established strong partnerships with industry-leading organizations like Accenture, Slice, and Microsoft, driving recurring B2B business.
• Orchestrated successful off-site events to create additional revenue streams.
• Led a team of 180 members, fostering a collaborative and high-performance work culture.
• Maintained a consistent 95% score in mystery audits.
• Ensured customer satisfaction scores consistently above 4, exceeding patron expectations.

• Responsible for the day to day functioning of all services that define customer experience at the residences
• Owned the P&L with revenue of 1.5CR per month down the line, driving overall profitability by keeping strong hold on opex cost
• Achieved PAN India highest NPS of residences from 75% to 95% & FPS from 63% to 88% by ensuring live tracking of complaints, defining TAT for each category of complaint, timely resolution & closure
• Minimized the opex cost of owned P&L by -12%, Food cost by -7%, manpower cost -15%, Electricity cost by -4% & R&M Cost by -3.3%, minimized the scrap-age of inventory by timely audits, regular maintenance
• Achieved collection of rent by 99% MOM basis from 87% & set up process to ensure no leakage of revenue
• Created cost underwritten for residences to ensure selling price meets market price with no compromise on margin
• Monitored processes and improving service quality provided by different partners to ensure internal service level targets are met
• Defined the day-to-day responsibilities of the team, set up reporting structure and monitor metrics on a regular basis
• Built and trained the ground operations team who are the face of organization, design & implementation of training plans
• Inter departmental collaboration to ensure quick resolutions of on ground challenges, working closely with sales to close B2B deals & ensuring SLA are properly defined & met.

• Managed overall operations of business units with 100+ team members, co-coordinating with city head for Business growth
• P&L optimization, reduced manpower cost by 20%, operating expenses by 9%, attrition rate to 5% from 40%
• Utilization of data for reports analysis & data driven approach in business decisions
• Adopted planning procedures to minimize scrap, spoilage & wastage, automated certain process to increase operational efficiency
• Expansion of team & Business area as per business needs
• Grew sales by 25 to 55% for assigned business units
• Part of new product launches, designed training module & created healthy work culture to increase workplace productivity
• Smooth implementation of central process & ensuring Standard Operating Procedure compliance for products & services
• Recruiting, training & managing dynamic & productive staff to propel organization success & accelerate business growth.

• Handled and trained team of 120 members including front line members and Supervisors/Duty Officers and motivating them for achieving targets in timeline
• Consistent performer with a proven track record of increasing revenues, audit scores and streamlining work flow
• Checked performance of movies and made changes wherever needed to increase the numbers/figures
• Tracked daily reports and reported to Regional Manager
• Had strict controls on cash handling and ensured that there was no pilferage of money and safe procedures of Money handling were adhered to.

• Greeted customers as they arrived at the food service facility, and provided them with assistance in finding seats
• Oversaw the ordering process, ensuring that the right order was delivered to the kitchen area
• Prompted kitchen staff to expedite orders, ensuring that they were served in a timely fashion.