Shubbh Narayan
Lucknow
Summary
With a proven track record at Devyani International Ltd, I excel in operations management and leadership, driving teams towards exceeding targets. My expertise in process improvement and team development has consistently enhanced efficiency and profitability, while fostering strong customer and staff relationships.
Overview
10
10
years of professional experience
Work History
Area Manager
Devyani International Ltd
07.2024 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
RGM
Devyani International Lyd
02.2024 - 06.2024
- Responsibilities for maintaining the daily reports which includes stock reports i.e. stock in hand.
- Preparation of STN (Stock transfer note), R.S.T.N (Return Stock transfer note)
- Handling Restaurant and ensuring smooth operation.
- Build and maintain employee morale.
- Monitoring all activities such as service, training and product related problems.
- Handling of vendors – Maintain a good relationship with the vendors & following up with suppliers for all pending – (purchase order) & ensuring there is no stock out situation at store.
- Monitoring & strict control on operating expenses within specified budget.
- Facilitating a pleasant experience to every customer.
- Ensure Saturatory records & cash remittances are record properly.
- Intimate customers of the ongoing offers and sales promotion scheme
- To coordinating with the marketing team in order to increase sales.
- Ensuring service standard and product standard are maintained.
- Responsible for day to day trouble shooting, problem solving. Co-ordinate with the support function (maintenance, store and kitchen) in order to provide hassle-free operation
- Responsible for Profit and Loss Management and managing Administrative expenses and cost of semi variables to achieve bottom line (Profit Values).
Resturant Manager
Devyani International Ltd ( Pizza Hut )
09.2021 - 01.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Assistant Restaurant Manager
Devyani International Ltd ( Pizza Hut )
08.2019 - 08.2021
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Shift Manager
Devyani International Ltd ( Pizza Hut)
06.2017 - 07.2019
IDP
Devyani International Ltd ( Pizza Hut)
01.2016 - 05.2017
Crew Member
Devyani International Ltd ( Pizza Hut )
03.2015 - 12.2015
Education
Hotel And Management - Hotel Management
Himalayan University
Lucknow 03.2019
Bachelor Of Science - Science
DDU University Gorakhpur
Gorakhpur 06.2014
12th - Science
UP Board
Deoria 06.2010
10th - Science
UP Board
Deoria 06.2008
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Goals and performance
- Performance management
- Operations
- Staff training and development
- Cross-functional collaboration
- Staff training
- Controlling costs
- Process improvement
- Customer relationship management
- Staff development
- Quality assurance
- Staff scheduling
- Supply chain management
- Recruitment and hiring
- Profit maximization
- Production data analysis
- Training and coaching
- Leadership skills
- Team leadership
- Operations improvements
- Leadership development
- Policies and procedures
- Customer relations
- Team building practices
Languages
English
Intermediate (B1)
Hind
Bilingual or Proficient (C2)
Timeline
Area Manager
Devyani International Ltd
07.2024 - Current
RGM
Devyani International Lyd
02.2024 - 06.2024
Resturant Manager
Devyani International Ltd ( Pizza Hut )
09.2021 - 01.2024
Assistant Restaurant Manager
Devyani International Ltd ( Pizza Hut )
08.2019 - 08.2021
Shift Manager
Devyani International Ltd ( Pizza Hut)
06.2017 - 07.2019
IDP
Devyani International Ltd ( Pizza Hut)
01.2016 - 05.2017
Crew Member
Devyani International Ltd ( Pizza Hut )
03.2015 - 12.2015
Hotel And Management - Hotel Management
Himalayan University
Bachelor Of Science - Science
DDU University Gorakhpur
12th - Science
UP Board
10th - Science
UP Board
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