Shubha Achar
Summary
Results-driven procurement professional with expertise in identifying cost-savings opportunities, managing vendors and negotiating contracts. Proven track record of successful cost optimization and supplier performance management. Proactive Purchasing Manager helping businesses meet fulfillment obligations through reliable vendor partnerships and streamlined ordering processes. Performs detailed research in supplier selection, sourcing and value assessment to form best overall strategy for long-term gain. Manages purchasing budget to determine feasibility of contracts and exceed savings goals.
Overview
16
16
years of professional experience
Work History
Procurement Manager
Velkur Management Consulting Private Limited
11.2022 - Current
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Led sourcing process for new vendors to get quality products and services and mitigate risk.
- Utilized market intelligence to identify opportunities for savings and cost reduction.
- Developed and implemented procurement policies and procedures to enhance compliance with company standards.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Created purchasing policies and procedures that complied with company standards and regulatory requirements.
- Collaborated with internal stakeholders to create timely and accurate purchase orders.
- Scrutinized purchasing data to identify areas for improvement and cost savings.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Negotiated pricing and terms with vendors to secure best value for company.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
Assistant Manager Operations
Kriya NextWealth
02.2019 - 10.2022
- High Level monitoring on Leads/POCs daily activities
- High Level monitoring on People & Technical Issues and Challenges and take necessary actions immediately
- Monitoring overall Batch Statuses and ensure the availability of sufficient inputs
- Effective email communication within the Team and Clients
- Quick actions on the identified issues and new requirements
- Ensuring to meet both internal & external SLAs
- Client communication
- Process checks and audits
- Team Management - Absenteeism and attrition
- Recruitment and Training coordination
- Comply with the applicable Information Security controls.
Assistant Manager Operations
Hinduja Global Solutions (HGS: Amazon)
03.2018 - 12.2018
- Mapping of Amazon tenets, identifying improvement areas and implementing measures to maximize customer satisfaction levels with more positive response rates
- Managing service operations for rendering and achieving quality services, with 100% adherence on the input metrics as per the call criteria and ensure we minimize the overall handling time
- To drive results & plan of action basis Amazon tenets by closely associating with each tenet
- Streamlining business operations, increasing productivity & enhancing internal controls
- Leading, training & monitoring the performance of team members to ensure efficiency in operations and meeting of individual & team targets
- Efficient shrinkage management to meet our daily deliverables, effective manpower planning in every shift/interval.
Assistant Operations Manager
Mphasis Pvt Ltd
10.2016 - 05.2017
- Weekly/Monthly Dashboard meeting with clients
- Regular connects with business improvement team & US clients to improvise the processes by identifying the areas of opportunities using process improvement tools
- Monthly reviews with the team leaders aligned and monitoring their progress basis the targets given
- To maintain SLA target on monthly basis & to achieve desired KPIs including absenteeism and attrition
- Handle client escalations through calls/emails.
Transaction Processing & Customer support Unit Manager
Mphasis Pvt Ltd
05.2011 - 10.2016
- Transitioned 2 new processes, voice & non voice process, regular connect with clients, suggestions on areas of improvement and preparing the dashboard report for the new process
- Also transitioned new underwriting desktop for the process, by imparting the knowledge trained directly by clients in US
- Volunteered in CSR & extra-curricular activities to develop and enhance a team culture and actively encourage cooperative/friendly work environment
- Ensure team is clear on quality and service performance expectations, and are striving to exceed these expectations
- Was playing a dual role of assistant manager operations as well as unit manager.
Senior Transaction Processing Officer
Mphasis Pvt Ltd
09.2007 - 05.2011
- Rewarded for outstanding performance with respect to Quality, Productivity & Compliance
- Won the Best Performance award for contributing to Performance par Excellence
- Received an appreciation certificate from the UK Clients for outstanding performance in Quality
- Started off my career as transaction processing officer in Mphasis, Mangalore.
Education
Bachelor's in Science (IT) -
Mysore State Open University
01.2012
Skills
- Price Negotiation
- Procurement Proposals
- Contract Negotiation
- Purchase Orders
- Vendor Sourcing
- Forecasting
- Vendor Relationship Management
- Procurement Expertise
- Document Preparation
- Cost Reduction
- Stakeholder Relations
- Operations Management
Accomplishments
- Received the award for “Excellency” during Jan'2019
- The Best leader” award for the period Nov'2018
- THE BEST MANAGER OF THE QUARTER” award for the period Aug'12 – Oct'12
- Achieved a good VOE (Voice of Employee) score held at organizational level
- Received “THE BEST MANAGER OF THE QUARTER” award during the transition year of Nov'13 to Mar'14
- Successful launch of two new projects maintaining & overachieving the SLA of meeting the client quality of 100% and TAT being at 100%
- Received “THE BEST TEAM” Award for taking up the new projects for the period July'14 to Sep'14
- Successful Completion of “Yellow Belt” Six Sigma project implemented to internally reduce first pass errors & to reduce client efforts
- Certificate of Achievement “For showcasing exceptional performance and exceeding expectations” in Q3 2015
- Received the “BEST MANAGER” award in Q1 2016
Timeline
Procurement Manager
Velkur Management Consulting Private Limited
11.2022 - Current
Assistant Manager Operations
Kriya NextWealth
02.2019 - 10.2022
Assistant Manager Operations
Hinduja Global Solutions (HGS: Amazon)
03.2018 - 12.2018
Assistant Operations Manager
Mphasis Pvt Ltd
10.2016 - 05.2017
Transaction Processing & Customer support Unit Manager
Mphasis Pvt Ltd
05.2011 - 10.2016
Senior Transaction Processing Officer
Mphasis Pvt Ltd
09.2007 - 05.2011
Bachelor's in Science (IT) -
Mysore State Open University
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