SHUBHA D
Order Management Specialist
Bengaluru,KA
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
To work and grow in an environment where performance is rewarded with new responsibilities and challenges, willing to prove myself as an asset to the organization and the team by applying my skills.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
3
3
Languages
1
1
Certificate
Work History
Senior Analyst
HCL Technologies
Bengalure, Karnataka
10.2023 - 12.2024
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
Customer Service Executive
SKF ENG & LUBRICATION
Banagalore
08.2022 - 08.2023
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
Senior Process Executive
Infosys Ltd
Bangalore
02.2017 - 01.2019
- We handle Order and Booking process which falls under Order Management
- About Order and Booking Process:
- Customer /Sales team (Receiving order from US, UK, and APJC Countries) submit the PO’s via Email or fax
- We will get cases in CRM tool
- The order is having information of Customer PO number, Customer ID, Billing ID, Shipping address and required Products with the Quantity and Unit price
- After all validation, we will start entering the order in CCW tool and Once we get confirmation from the customer we will Book the order in Oracle tool
- Once order booked, if the customers came back with any issue in their product, we have to give support through call or chat to resolve the issue
- Responsibilities: Handling critical orders Interact with internal and external customer
- Handle all customer complaints
- Respond to Customer through Chat and mail
- Collecting productivity reports and sharing with reporting team Working on ENB/ICSD holds report and sharing
- Rewards and recognition: Received 2 Spot Awards for excellence performance in productivity and Quality Received positive feedbacks from clients and team leads Received Multiple Kudos from our clients foe providing World Class Customer Service (WCCS)
- Investigated basic issues and escalated more complicated concerns.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
Education
MBA - Finance & Marketing
09.2014 - 07.2016
B.B.M - Finance
08.2011 - 05.2014
PUC - PCMB
07.2009 - 03.2011
GPA: 88.64
SSLC -
06.2008 - 03.2009
Skills
Hands on experience in SAP,
Oracle R12, CCW Tool, CRM Tool E-Commerce, Microsoft Word, Power Point, Excel
SFDC Tool
Warehousing functions
Service standard compliance
Accomplishments
- Received 2 Spot Awards for excellence performance in productivity and Quality.
- Received positive feedbacks from clients and team leads.
- Received Multiple Kudos from our clients foe providing World Class Customer Service (WCCS).
- Achieved100% OTIF from one of the top customer ASHOK LEYLAND.
- Received100% customer satisfaction feedback from HONDA , HUNDAI & TAFE.
Certification
Certified in SAP MM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionTimeline
Certified in SAP MM
01-2025
Senior Analyst - HCL Technologies
10.2023 - 12.2024
Customer Service Executive - SKF ENG & LUBRICATION
08.2022 - 08.2023
Senior Process Executive - Infosys Ltd
02.2017 - 01.2019
CMR Institute Of Management Studies, Bangalore University - MBA, Finance & Marketing
09.2014 - 07.2016
NES Institute Of Advanced Studies, (JNNCE - B.B.M, Finance
08.2011 - 05.2014
Visveswaraya PU College - PUC, PCMB
07.2009 - 03.2011
Visvesvaraya English High School - SSLC,
06.2008 - 03.2009