Shubha Jadhav
Summary
Dynamic professional with extensive experience as a Strategic Assistant at Precision Camshafts Limited, excelling in executive support and project management. Proven ability to enhance client relations and coordinate high-level meetings, demonstrating strong communication and organizational skills. Successfully managed complex schedules and confidential information, ensuring strategic objectives were met efficiently.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Strategic Assistant to the Director
Precision Camshafts Limited
Solapur
04.2023 - Current
- Working directly with Chairman and Managing Director on high level strategic decisions for the company and to provide comprehensive administrative support as well
- Manage the CMD’s calendar, scheduling appointments, meetings, and travel arrangements while prioritising tasks
- Act as the primary liaison for internal and external stakeholders, representing the CMD professionally
- Organize and prepare correspondence, presentations, and reports on behalf of the CMD
- Coordinate complex meetings, including agendas, relevant documentation, and follow-ups
- Handle confidential information with the utmost discretion and professionalism
- Assist in managing projects aligned with the CMD’s strategic objectives
- Plan and execute executive-level meetings, board sessions, and networking events
- Monitor and manage budgets for travel and departmental expenses, ensuring adherence to company policies
Customer Relationship Manager
Akoya Skoda
Pune
02.2023 - 04.2024
- The job responsibility and profile include the overall customer relationship handling
- This consists of addressing customer queries and providing the resolution by coordinating with the team concerned or department
- Handling Digital Marketing Team of 5 executives
- This includes overall management of the leads generated on the online portal of Skoda India
- Everyday scrubbing of the generated leads and routs them to the concerned showrooms for further process
- Keeping close track of all the hot leads for their successful closure
- Providing detailed MIS to the management for all the KRAs that are handled under this profile
Customer Relationship Manager
Devaki TATA Motors
Pune
08.2022 - 01.2023
- Prime responsibility for Customer Experience
- Coordinating with TATA Motors Territory Sales Manager for day-to-day delivery targets and booking status and resolving customer concerns
- Ensuring CRM & Sales related processes were followed at the Dealership for the maximum sales and service satisfaction
- Monitored Floor Manager and CREs, ensuring that all customer concerns were thoroughly reviewed and resolved within 24 HRS
- Communicated the resolution to the customer conveying understanding and empathy to maintain a positive relationship with the customer to retain their loyalty with the dealership
Quality Manager
NEXA Solapur Maruti Suzuki (Chavan Motors Division (I) Pvt. Ltd.)
Solapur
08.2021 - 08.2022
- My job profile was the same as in the previous Organisation as I worked in the Appointment with the same role and responsibilities
- Was responsible to ensure 100% enquiries from all sources are captured, distributed to sales teams and followed up
- Ensured 100% customer queries/concerns were responded to and resolved
- Ensured implementation of Standard Operating Procedures & Quality of Sales aspects in the showroom
- Captured customer complaints and responded within 1 hour and provided resolutions within 24 hours
- Handled the customer utilities and conveniences including procurement/purchase of goods and services at the cheapest possible source available in the market, controlled processes of Floor management, Valet, Pantry and Car Delivery
- Overall Vendor Management includes the responsibilities right from vendor short listing, selection and carrying out procedures to get the selected one registered as vendor
- Examined & ensured that the quality of service provided by the vendors was on time and sorted out issues between vendors and the company, by ensuring on-time payments to maintain an amicable relationship between the vendors and the company
- Handled facility management, and MIS reports and systems
- Carried out HR related duties for the showroom staff including time- keeping, attendance management
- Carried out recruitment to fill up vacancies
- Screening and initial short listing of the candidates as per the given norms by Maruti Suzuki India Limited
Quality Manager (Baner Showroom)
NEXA Maruti Suzuki (Sai Services Pvt. Ltd.)
06.2015 - 08.2021
- Same as above
Admin/Back Office Head
DECCAN WHEELS
08.2014 - 05.2015
- Company Overview: Premium Pre-owned Car Dealer
- Overall Showroom Administration, closing the cold leads
- Uploaded vehicles stock on company Website, Facebook and Carwale.com
- A total Customer Relation Management and Overall vendor management and Maintained Daily Sales Report
- Premium Pre-owned Car Dealer
Showroom Hostess
ACE PERKINS (ASSET CARS PVT. LTD)
02.2012 - 08.2014
- Company Overview: Dealer of Jaguar & Land Rover Cars
- Handled the overall administration of the Dealership, including the Welcome Desk (Reception)
- Managing Walk-ins in the showroom
- Maintained the Inward-outward register of Demo Cars, including the complete delivery schedules of new cars and made necessary arrangements related to it
- Maintained records and managed customer enquiries through telephone, and on web as well as walk-in’s and provided the MIS report of the same to the General Manager and to the Territory Sales Manager of Jaguar Land Rover Limited
- Maintained accurate sales record of merchandise items at the showroom
- Dealer of Jaguar & Land Rover Cars
Lobby Manager
Sai Service Station Ltd.
06.2010 - 01.2012
- The job profile was the same as in the previous Maruti Suzuki Dealership
- Joined this Organisation as my designation was upgraded along with responsibilities also the reputation of the company ‘Sai Service’ brand in the market
Showroom Hostess
Chowgule Industries Pvt. Ltd.
Pune
04.2009 - 05.2010
- Maintained the MIS of walk-in and telephonic enquiries, assigned them to various sales teams
- Carried out the administration of the entire showroom that included maintaining proper display of cars, maintaining sales material like brochures, price lists etc
- Ensured that the ambience of the showroom was enhanced and maintained properly
Team Leader
I–Solutions Providers (I) Pvt. Ltd.
03.2006 - 08.2007
- Handled the ‘Tele Caller Team’ to sell various financial products of the ICICI group i.e
- I-Bank credit cards, ICICI Lombard General Insurance, ICICI-Prudential Life Insurance etc
- After reviewing the performance of Sparaxis Marketing Services Pvt
- Ltd; got absorbed in the pay roll of I-Solutions on the same job profile as previous
Team Leader
Sparaxis Marketing Services Pvt. Ltd.
09.2005 - 02.2006
- Handled the Tele-calling unit to generate sales (leads) for ‘Family Plus- Health Insurance’ of ICICI Lombard General Insurance Company Limited
Tele-sales Executive
HBL Global Pvt. Ltd.
09.2003 - 08.2005
- Generated leads for Personal Accident Policies & Savings Accounts of HDFC Bank from the various databases
- Handled post closure documentation
- Resolved customer complaints carried out complete coordination between customers & Bank
Education
Bachelor’s degree - commerce
Shivaji University
KolhapurSkills
- Executive Support
- Calendar Management
- Quick Learner
- Event Coordination
- Meeting Coordination
- Strategic Planning
- Project Management
- Communication
- Client Relations
- Confidentiality
- Adaptability
- Problem-Solving
- Critical Thinking
- Time Management
- Organisational Skills
Certification
MS Office Suite
Awards
- Successfully conducted and managed the Precision Company’s Off-site at J. W. Marriott, Mahabaleshwar in 2024.
- Received the Best Quality Manager Award at NEXA in 2017.
Languages
- English
- Hindi
- Marathi
Personal Information
Date of Birth: 04/11/78
Timeline
Strategic Assistant to the Director
Precision Camshafts Limited
04.2023 - Current
Customer Relationship Manager
Akoya Skoda
02.2023 - 04.2024
Customer Relationship Manager
Devaki TATA Motors
08.2022 - 01.2023
Quality Manager
NEXA Solapur Maruti Suzuki (Chavan Motors Division (I) Pvt. Ltd.)
08.2021 - 08.2022
Quality Manager (Baner Showroom)
NEXA Maruti Suzuki (Sai Services Pvt. Ltd.)
06.2015 - 08.2021
Admin/Back Office Head
DECCAN WHEELS
08.2014 - 05.2015
Showroom Hostess
ACE PERKINS (ASSET CARS PVT. LTD)
02.2012 - 08.2014
Lobby Manager
Sai Service Station Ltd.
06.2010 - 01.2012
Showroom Hostess
Chowgule Industries Pvt. Ltd.
04.2009 - 05.2010
Team Leader
I–Solutions Providers (I) Pvt. Ltd.
03.2006 - 08.2007
Team Leader
Sparaxis Marketing Services Pvt. Ltd.
09.2005 - 02.2006
Tele-sales Executive
HBL Global Pvt. Ltd.
09.2003 - 08.2005
Bachelor’s degree - commerce
Shivaji University
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