shubha kamat

• Demand Manager: Managing multiple demands, making sure every demand successfully crosses all the check points such as Demand gate, TRP, Proposal gate, Design gate, Delivery of the demand within agreed SLA. Improvising demand planning processes and procedures. Track and report on key performance indicators (KPIs) related to demand forecasting and planning.
• Technical Delivery Manager: Servicedesk front door management – End to end delivery of project requests by leading the coordinating between multiple build and engineering scrum teams. Response time improvised by 50%, Lead time improved by 25%, Customer satisfaction improved by 20%.

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• Leading the end to end delivery of OneJira Initiative by customizing 10+ projects in Jira. Serving as the subject matter expert on Jira, configuring and customizing the tool to meet project needs. Establishing and maintaining Jira workflows, boards, and dashboards. Providing training and support to project teams on Jira usage. Ensuring data integrity and accuracy within Jira. Generating reports from Jira to provide project status updates. Promoting Agile best practices and continuous improvement. Working with Scrum Masters and Product Owners to ensure smooth Agile delivery.
• Successful implementation and ongoing optimization of Jira Service Management. This includes gathering requirements, configuring the platform, research on different plug-ins integration, customizing the design, providing training, and ensuring that the solution aligns with the organization's customer support goals. Generate reports and dashboards to track key performance indicators (KPIs). Analyze data to identify trends and areas for improvement. Generate reports on service desk performance, including key metrics such as response time, resolution time, and customer satisfaction.
• End to end delivery of cloud Infrastructure Transformation projects (AWS,GCP,OCI) by Coordinating the activities of cross-functional project teams. Maintaining clear communication among stakeholders. Automating the build work via pipeline and jira integration.

· Transformation Manager: In-house cloud SaaS Product Implementation for various clients, customizing the solution to drive digital transformation of business processes.

· Program Delivery Manager: State Government UG/PG Admission Counseling Program, Digital transformation of end to end process by developing an API product from scratch by leading the collocated team of size 40+.

· Project/Account Manager: Setting up new technical team of 20+ for a Transition Program from scratch, Resourcing, Interview, Infra set up, Delivery roadmap planning and driving the execution. Agile process implementation by setting up Jira board, scrum ceremonies and setting up agile culture in the team.

· Technical Project Manager cum Scrum Master: Developing and maintaining project plans, timelines, and resource allocation schedules. Identifying and mitigating project risks and issues. Agile Process Management: Driving Transformation of Scrum team to DevSecOps team. Improvising the 10+ year old legacy processes by identifying the value streams, applying lean thinking and automations.