Shubha Narayana
Human Resource
Bangalore
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Successful human resource candidate with expertise in employee recruitment and training. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
7
7
Languages
Work History
Resource Coordinator
Azim Premji Foundation
Bangalore
09.2020 - 07.2021
- Developed lesson plans, instructional materials and written practice tests for courses and scheduled courses online for the smooth functioning of classes.
- Analyzed and evaluated course effectiveness and program outcomes.
- Managing technological requirements for educational efficiency (using Learning Management Systems such as Moodle, Enterprise Recourse Plan etc)
- Generating systematic reports and checks for credits, attendance, grades and plagiarism.
- Contact person for handling student and faculty queries.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Senior Process Executive
HSBC
Bangalore
07.2018 - 07.2020
- Determined change management needs and defined behaviors for effective program management.
- Generated monthly metric reports, interpreted results and developed processes and solutions.
- Evaluated emerging technologies to identify opportunities, trends and best practices to strengthen business platform and development practices.
- Responsible for getting the procedure guide updated to global standards
- Evaluated ongoing processes for possible enhancements and beneficial changes to best practices.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Prepared accurate documents for customer and business needs.
Senior Process Executive
Cognizant Business Solutions
Bangalore
01.2016 - 01.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Produced quality reports formatted in compliance with data quality standards.
- Trained new staff on current, correct insurance verification procedures.
- Communicated effectively with staff members of operations, finance and clinical departments. Evaluated documents to authenticate claims validity.
HR Intern
Crown Plaza Hotel
Bangalore
03.2014 - 05.2014
- Passionate about learning and committed to continual improvement. Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Participated in team building projects, demonstrating an ability to work collaboratively and effectively.
- Identified and sourced qualified candidates for open positions to meet organizational needs, conducted initial interviews.
- Accessed and communicated across 7 departments to implement job specific training
Property Preservation and Inspection Coordinator
Altisource Business Solutions
Bangalore
06.2011 - 04.2013
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Responsible for inspection of vacant, pre-foreclosed, real estate owned assets properties.
- Evaluated services to improve asset values, protect investors from unforeseen liability and made recommendations to optimize property investment decisions.
- Coordinated with registered vendors on the work requirements and tasks needed to ensure timely completion and quality completion of work on over 80 properties per month
Education
PGPM - Human Resources Management, Marketing
IBS Business School
Ahmedabad 05.2013 - 05.2015
Bachelor of Arts - Sociology, Psychology And English Literature
Jyoti Nivas College
Bangalore 05.2008 - 04.2011
Skills
Candidate Sourcing
Music, Dance, Reading, Cooking, Travelling
These are my Stress busters and I always rely on one of them to find my balance in life.
Timeline
Resource Coordinator
Azim Premji Foundation
09.2020 - 07.2021
Senior Process Executive
HSBC
07.2018 - 07.2020
Senior Process Executive
Cognizant Business Solutions
01.2016 - 01.2018
HR Intern
Crown Plaza Hotel
03.2014 - 05.2014
PGPM - Human Resources Management, Marketing
IBS Business School
05.2013 - 05.2015
Property Preservation and Inspection Coordinator
Altisource Business Solutions
06.2011 - 04.2013
Bachelor of Arts - Sociology, Psychology And English Literature
Jyoti Nivas College
05.2008 - 04.2011
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