Accomplished professional with over 18 years of experience in government reforms, public policies consulting, program management, and service delivery. Proven track record in managing government projects with a total contract value of over $140M. Expertise in ISO 20K implementation, ITIL Service Management, Lean Six Sigma, and System Development Life Cycle (SDLC). Insightful Information Technology Manager with 18 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.