Shubhadeep Saha Mondal

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Detail- oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Data & Analytics lover. Hands-on Experience of managing multiple projects and iterations within the CRM Application. Hardworking and always keen to learn new things.

Project #2: Apple Ascent Program

Client: Apple

Role: CRM Analytics Developer

Duration: September 2022 - August 2023

Building a unified view in SFDC that will allow Account Executives (AEs) to quickly view Partner Engagement levels across LOBs in key performance grouping. This Partner Engagement Matrix will help AE visualize the partner health instantly. AEs will be able to create and track Strategic Initiatives to address the most important areas of opportunity for a given partner.

Technologies: Salesforce, Salesforce Einstein Analytics, Tableau CRM

Roles and Responsibilities: 

• Discovery sessions and sample data usage for POC.
• Data ingestion and data transformation.
• Modify the dataset XMD to set standard Apple colours for some variables.
• Modify JSON wherever required and use bindings to keep things dynamic.
• Build CRMA Dashboards and embed it in lightning pages.
• Making sure QA understands how development has been done so that testing can be done seamlessly.
• Liaison between technical and functional teams and stakeholders.
• Packaging to .XML, committing and deploying CRMA assets from dev to QA/UAT/PROD environments.
• Raising PRs in Git to keep everything in repository.

Project #1: Banking and Finance

Client: IDFC First Bank

Role: CRM Analytics Developer Trainee

Duration: July 2022 - September 2022

Develop and maintain various Einstein Analytics dashboards related to their tracks and LOS (Loan Origination System), recipes and dataflows.

Technologies: Salesforce, Salesforce Einstein Analytics, Tableau CRM

Roles and Responsibilities:

• Learn and understand how client implements CRMA for their needs.
• Learn and implement dataflows and recipes.
• Build CRMA Dashboards and embed it in lightning pages.
• Loan Origination System and the use of it.
  
  

Salesforce Certified Administrator

• Mentored 5 colleagues to bring them up to speed on CRMA, resulting in their quicker completion of tasks and understand key concepts better.
• Received a Team Award from Persistent Systems 2 times.
• Received appreciation from Salesforce and Apple for the work done.
• Completed a course in Tableau.
• Made a Book Recommendation System using Python, HTML, CSS, Bootstrap (ML).

• Table Tennis.
• Learning new things.
• Guitar & Music.