Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Shubham

Dispute specialist
Delhi,Delhi
Shubham

Summary

Focused and dedicated professional with success and delivered unbiased perspective to solve disputes on primary basis. Promoted to Level 3 and providing training to the newly joined hires to maintain team's overall ranking. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases under policies and guidelines.

Overview

6
years of professional experience
4
years of post-secondary education
2
Languages

Work History

PayPal

Dispute Resolution Specialist
04.2022 - Current

Job overview

  • The job is to serve as a primary point of contact for payment partners, addressing inquiries, troubleshooting issues, and resolving disputes in a timely and effective manner. Bridging the gap between the purchasers and the merchant and review the queries related to a services or a product that are involved with the learnt skillset.
  • Mentored new hires, providing guidance on best practices, company policies, and exceptional customer service techniques.
  • Analyzed customer feedback data to identify trends and opportunities for process improvement initiatives.

Amazon

Customer Service Specialist
10.2018 - 02.2022

Job overview

  • Taking care of buyer's queries related to product and services and provide the most appropriate resolution available.
  • Handled escalated queries calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Education

Delhi University
Delhi, India

from Accounting And Finance
03.2013 - 05.2017

University Overview

Skills

Maintaining confidentiality

Accomplishments

Accomplishments
  • I've been working for 2+ years at PayPal and recently been promoted to Level 3 (SME) for providing a good performance throughout the year 2023-24.
  • Auditing and analyzing the cases handled by our teammates.
  • I've been rewarded for the spot awards programs that PayPal conduct for their employees for their exceptional work.
  • I've been mentoring and trained new joins for a long time.
  • Supervised team on behalf of Team Lead.

Timeline

Dispute Resolution Specialist
PayPal
04.2022 - Current
Customer Service Specialist
Amazon
10.2018 - 02.2022
Delhi University
from Accounting And Finance
03.2013 - 05.2017

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Shubham Dispute specialist