Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies and Interests
Timeline
Generic

SHUBHAM AGGARWAL

Gurugram

Summary

Skilled Chargeback Analyst with comprehensive knowledge in analyzing credit card disputes and processing chargebacks. Strong competence in identifying fraudulent activities, providing risk assessment solutions, and ensuring compliance with industry standards. Display exceptional problem-solving abilities, communication skills, and aptitude for maintaining customer satisfaction. Notable impact includes streamlining operational procedures to optimize efficiency and reduce costs.

Overview

2
2
years of professional experience

Work History

Associate

Contracted through Empenofore Technologies, Working at SAXO bank
Gurugram
02.2025 - 03.2025
  • End-to-End Onboarding: Led the complete KYC onboarding process for new clients, including identity verification, document collection, risk assessments, and customer due diligence, in compliance with AML regulations.
  • Customer Due Diligence (CDD): Conducted thorough customer due diligence (CDD) by verifying identity and assessing risk levels based on jurisdiction, business activities, and historical transaction patterns.
  • Enhanced Due Diligence (EDD): Managed the EDD process for high-risk clients, including Politically Exposed Persons (PEPs), high-net-worth individuals, and clients from high-risk countries. Ensured appropriate documentation and reporting for potential risks.

Associate Analyst II

AML Rightsource
Gurugram
01.2025 - 02.2025
  • Monitored daily transaction activity and ensured compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
  • Investigated suspicious activity alerts, analyzing transaction patterns, identifying potential risks, and escalating cases to senior compliance teams when necessary.
  • Reduced false positives through refined alert criteria and improved escalation processes, enhancing the accuracy of transaction monitoring alerts.

Process Associate

Genpact
Gurugram
05.2023 - 01.2025
  • Investigate and resolve error allegations and customer complaints related to unauthorized transactions, ensuring timely resolution, and customer satisfaction.
  • Perform internal and external research on the customer to obtain and gather specific information and documentation that are crucial to building the customer profile and EDD.
  • Conduct in-depth due diligence on new and existing clients, verifying identities, assessing risk factors, and gathering necessary documentation.
  • Gathering and analyzing information about high-risk customers or business relationships to identify and mitigate potential financial crimes, such as money laundering, and terrorist financing.
  • Reviewed and analyzed client accounts for risk, based on recent activity and known fraud trends.
  • Utilized reports and other available data sources to conduct an analysis of the client's portfolio to identify fraud rings, schemes, and fraud patterns that may have gone undetected.
  • Process chargeback requests in compliance with bank policies and industry regulations, collaborating with merchants, and card networks to facilitate the resolution of disputed transactions.
  • Perform enhanced due diligence on high-risk customers and transactions to ensure compliance with AML/KYC regulations, including customer verification, and screening against sanctions lists.
  • Collaborate with cross-functional teams, including risk management, fraud operations, and transaction monitoring, to develop and implement fraud prevention strategies and initiatives.

Education

Bachelor Of Commerce -

Delhi University
01.2020

High School - Commerce

Kendriya Vidyalaya No-1
Faridabad
07-2016

Matriculation -

Kendriya Vidyalaya No-1
Faridabad
05-2014

Skills

  • EDD
  • Fraud Detection
  • Error allegations and unauthorized transactions
  • AML/KYC
  • Transaction monitoring
  • Analytical skills
  • Chargeback
  • Organizational skills
  • Planning skills
  • Good communication skills
  • Interpersonal skills
  • Attention to detail
  • Fraud analysis
  • Problem-solving
  • Microsoft Office
  • Knowledge of software, such as VISA, Looker, Zendex, Inspector, Star, Penny, and Admin, Finscan, KX tool, CRM

Personal Information

Date of Birth: 01/29/99

Languages

  • English
  • Hindi

Hobbies and Interests

  • Playing cricket
  • Love to explore new places

Timeline

Associate

Contracted through Empenofore Technologies, Working at SAXO bank
02.2025 - 03.2025

Associate Analyst II

AML Rightsource
01.2025 - 02.2025

Process Associate

Genpact
05.2023 - 01.2025

Bachelor Of Commerce -

Delhi University

High School - Commerce

Kendriya Vidyalaya No-1

Matriculation -

Kendriya Vidyalaya No-1

Similar Profiles

CREATE PROFILE
SHUBHAM AGGARWAL