Shubham Agrawal
Noida
Summary
Results-driven Team Leader specializing in quality assurance initiatives and issue resolution. Demonstrates strong interpersonal communication skills and proficiency in sales management, personnel training, and prospect scheduling. Known for exemplary work ethic and punctuality, consistently fostering a high-quality work environment. Seeking to leverage leadership skills to drive team performance and operational excellence.
Overview
5
5
years of professional experience
Work History
Assistant Team Lead
Univo Education Private Limited
06.2023 - Current
- Counseled students and working professionals on career development programs
- Generated and converted prospects into enrolled students
- Utilized sales and marketing resources to meet sales targets
- Achieved closing goals for the sales team
- Provided tailored career guidance to enhance student and professional growth
- Developed and maintained a pipeline of potential candidates for career programs.
Senior Business Development Associate
Byjus - Think and Learn Private Limited
11.2021 - 05.2023
- Executed routine cold-calling campaigns targeting students and parents in databases.
- Visited prospects on-site for product demonstrations and trust-building.
- Resolved customer queries pre-sale, and ensured smooth onboarding.
- Organized essential details such as contacts, requirements, and payments within an Excel spreadsheet.
Customer Relationship Officer
Bharti Airtel Limited
05.2020 - 10.2021
- Managed the Airtel Express showroom, resolving customer inquiries, and suggesting suitable plans.
- Coordinated with the central support team to resolve customer queries and escalations effectively.
- Prevented key account losses by researching discrepancies and correcting problems.
- Surpassed sales goals through the implementation of successful marketing strategies.
Education
Bachelor in Business Adm. -
Babu Banarasi Das University
Lucknow01.2019
Class XII -
Ratna Memorial Public School
Gorakhpur01.2014
Skills
- Skilled Multi-tasker
- Attention to detail
- Working under pressure
- Meeting deadlines
- Team player
- Collaboration skills
- Cold calling
- Lead generation
- Building trust
- Customer Relationship Management
- Conducting product demos
- Sales expertise
- SOP adherence
Accomplishments
- Sales target achievement: achieved 140% of the sales target at Univo, August 2023
- Bypassing the sales target multiple times in a row
- Best Performance Award, Univo, December 2023
- Best Performer of the Week, Byjus, achieved revenue of 8.5 lacs in February 2022
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Assistant Team Lead
Univo Education Private Limited
06.2023 - Current
Senior Business Development Associate
Byjus - Think and Learn Private Limited
11.2021 - 05.2023
Customer Relationship Officer
Bharti Airtel Limited
05.2020 - 10.2021
Bachelor in Business Adm. -
Babu Banarasi Das University
Class XII -
Ratna Memorial Public School
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