SHUBHAM AGRAWAL
Noida
Summary
Customer-facing sales and operations professional with 4+ years of experience across team leadership, client engagement, and revenue-driving roles. Proven ability to manage pipelines, collaborate cross-functionally, improve operational efficiency, and maintain high customer satisfaction. Experienced in team management, process adherence, stakeholder communication, and performance tracking, now transitioning into B2B SaaS Sales/Customer Success roles.
Overview
6
6
years of professional experience
Work History
Team Lead
YA Classes
Remote
05.2025 - Current
- Achieved high customer satisfaction through effective problem resolution and friendly service.
- Collaborated with cross-functional teams to meet organizational objectives.
- Fostered a positive work environment that encouraged team collaboration.
- Reviewed completed work for consistency, quality, and compliance with standards.
- Analyzed data from multiple sources to identify operational improvement opportunities.
- Executed day-to-day duties with accuracy and efficiency.
- Managing team size of 10 BDES.
Assistant Team Lead
Univo Education Private Limited
Noida
06.2023 - 02.2025
- Prepared sales presentations, proposals, contracts and other documents for customers.
- Achieved closing goals for the sales team, surpassing targets by 102% through effective sales strategies and relationship management.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Listened to customer needs to identify and recommend best products and services.
- A private educational institution focused on providing career development programs.
Assistant Manager-Sales
Extramarks Education India Pvt. Ltd
Lucknow
02.2023 - 05.2023
- Developed and maintained a pipeline of potential candidates for career programs.
- Conducted on-site visits to build trust and demonstrate products.
- Resolved pre-sale customer queries, and ensured smooth onboarding.
- Managed payment collection from converted prospects.
- Conducted regular cold calls to student and parent databases.
- Visited prospects on-site for product demonstrations and trust-building.
- Developed and implemented sales strategies to achieve revenue goals.
- An education technology firm focused on providing personalized learning solutions.
Senior Business Development Associate
Byjus - Think and Learn Private Limited
11.2021 - 02.2023
- Build relationships with parents and students, understanding their needs and aspirations.
- Convert leads into sales by conducting presentations, demos, and closing deals.
- Meet sales targets, and manage a high-pressure sales environment.
- Manage leads, follow up on prospects, and track progress.
- Trained junior staff members on effective sales techniques and procedures.
- A leading ed-tech company specializing in K-12 education.
Client Relationship Manager
Bharti Airtel Limited
Lucknow
05.2020 - 10.2021
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Participated in training sessions with staff members on topics related to client relationship management.
- Maintained up-to-date knowledge of competitor offerings to distinguish and communicate competitive value.
- Drove customer escalations to resolution by engaging directly with clients.
Business Development Associate
LIDO - Quality Learning Private Limited
02.2020 - 05.2020
- Generated leads through cold calling to students and parents for product offerings.
- Conducted online demos for interested candidates to drive sales.
- An online learning platform offering various educational programs.
Education
Bachelor in Business Administration -
Babu Banarasi Das
LucknowClass XII -
Ratna Memorial Public School
GorakhpurClass X -
Gorakhpur Public School
GorakhpurSkills
- Customer Success & Relationship Management
- Pipeline & Deal Tracking
- Stakeholder Communication
- Product Demos & Solution Positioning
- Onboarding & Issue Resolution
- Team Leadership & Performance Review
- Cross-functional Collaboration
- Data Analysis & Reporting
- Process Compliance & Quality Assurance
Timeline
Team Lead
YA Classes
05.2025 - Current
Assistant Team Lead
Univo Education Private Limited
06.2023 - 02.2025
Assistant Manager-Sales
Extramarks Education India Pvt. Ltd
02.2023 - 05.2023
Senior Business Development Associate
Byjus - Think and Learn Private Limited
11.2021 - 02.2023
Client Relationship Manager
Bharti Airtel Limited
05.2020 - 10.2021
Business Development Associate
LIDO - Quality Learning Private Limited
02.2020 - 05.2020
Bachelor in Business Administration -
Babu Banarasi Das
Class XII -
Ratna Memorial Public School
Class X -
Gorakhpur Public School