SHUBHAM AWATI
Dombivli
Summary
Accomplished Team Leader with a proven track record at DHL Global Forwarding Freight Shared Services, where I spearheaded a team to surpass SLAs through enhanced operational efficiency and compliance. Expert in project management and people management, I fostered a culture of continuous improvement, achieving 100% customer satisfaction. Skilled in MS Office and adept at fostering professional growth among team members.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader
DHL Global Forwarding Freight Shared Services (India) LLP
Mumbai
07.2019 - Current
- Directed a team of 15-20 to ensure strict adherence to compliance procedures and quality standards, reducing errors and improving overall operational efficiency
- Tracked key performance indicators (KPIs) to identify areas for improvement and implemented corrective measures to meet and surpass service level agreements (SLAs)
- Headed various process related project and complete on time with 100% Customer Satisfaction
- Worked closely with colleagues in the business process to identify working standards are met and in compliance ensuring high business process delivery
- Addressed and resolved conflicts within the team, fostering open and transparent communication
- Collaborated closely with colleagues in the business process to ensure working standards are met and compliance is maintained, resulting in high-quality business process delivery
- Carried out regular performance evaluations, offering constructive feedback that contributed to enhanced motivation
- Provided coaching to team members to develop their skills and capabilities, leading to increased job satisfaction and professional growth
- Mentored team members to strengthen their skills, leading to increased job satisfaction
- Promoted a culture of continuous improvement by encouraging team members to participate in professional development opportunities and staying updated with industry trends
- Managed and prioritized multiple projects simultaneously, ensuring timely completion of deliverables
- Collaborated with cross-functional teams to ensure seamless coordination and communication, fostering a positive work environment and driving successful project outcomes
- Developed and implemented effective strategies to improve team productivity, and increase in efficiency and overall performance
Sr. Process Associate
WIPRO BPS (HPS)
Navi Mumbai
05.2016 - 06.2019
- Maintained US citizen Insurance policies and their accounts, to keep it updated as per customer requirement for company (CIGNA, HCSC, CHRISTUS)
- Insurance and medical document billing for 25-30 clients on daily basis and Trained the new hires
- Attended and participated in various meetings and major calls with business partners
- Worked closely with colleagues in the business process to identify working standards are met and in compliance ensuring high business process deliver
- Headed various process related project and complete on time with 100% Customer Satisfaction
- ( Special Enrollment Period )
Education
MBA - Operations
University Of Mumbai
Mumbai03.2025
Bachelor Of Commerce - B.Com ( Bachelor of Commerce )
University Of Mumbai
Mumbai03-2020
Skills
- Team Motivation
- Work Planning
- People Management
- Employee Evaluation
- Proficient in MS Office
- Resource Alignment
- Project Management
- Communication
- Team supervision
- Leadership
Certification
- CargoWise Certified Operator
Projects
Process Automation - I was a part of the Service Automation team, where I helped the automation team to understand the process. My role involved collaborating with cross-functional teams to identify key areas for automation and implementing solutions that streamlined operations. During this time, I worked on designing and deploying automated workflows that improved service delivery and consistency. Additionally, I played a role in training team members on the new automated systems and provided ongoing support to ensure smooth transitions and optimal utilization of the automation tools.
Service Standardization - I was a part of the Service Standardization team, where my role involved collaborating with various centers to identify discrepancies in service delivery and providing standardized procedures to address these gaps. By implementing these standardized processes, we were able to ensure that all team members/centers followed the same procedures. One of my achievements was the development of comprehensive training and programs to educate staff on the new standards. This not only facilitated a smoother transition to the standardized processes but also helped maintain a high level of service quality and compliance.
Hobbies and Interests
- Like to explore and visit new places and try different cuisines.
- Like to play cricket and video games.
Accomplishments
- DHL: Awarded as Star Of The Month for 3 months
- Wipro: Awarded as Best Performer of the month multiple times for achieving the Helping the process
- Wipro: Awarded a special recognition by the client for successfully completing the project in a Special environment period with 100% accuracy and satisfaction
Timeline
Team Leader
DHL Global Forwarding Freight Shared Services (India) LLP
07.2019 - Current
Sr. Process Associate
WIPRO BPS (HPS)
05.2016 - 06.2019
- CargoWise Certified Operator
MBA - Operations
University Of Mumbai
Bachelor Of Commerce - B.Com ( Bachelor of Commerce )
University Of Mumbai
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