Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic
SHUBHAM BHANDARI

SHUBHAM BHANDARI

GHAZIABAD

Summary

Dynamic professional with extensive experience at Burger King, excelling in inventory management and customer service. Proven track record in enhancing operational efficiency and driving sales growth through strategic promotions. Skilled in shift management and relationship building, ensuring compliance with safety regulations while fostering a positive team environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Store Handler

Burger King
Noida
01.2025 - Current
  • Developed and maintained store policies, procedures and operations manual.
  • Identified areas of improvement in store operations processes.
  • Recruited, trained, coached and mentored staff members in customer service skills.
  • Maintained records of daily transactions using point-of-sale systems.
  • Assisted customers in finding the products they needed quickly and efficiently.
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
  • Managed inventory levels and ensured accurate ordering of merchandise.
  • Analyzed customer data to develop targeted marketing campaigns.
  • Reviewed financial statements including profit and loss reports.
  • Ensured that store was clean and organized at all times.
  • Conducted monthly meetings with staff to discuss operational issues or changes.
  • Developed relationships with vendors to negotiate better prices on supplies.
  • Implemented effective cost-control measures to maximize profitability.
  • Monitored stock levels regularly to avoid out-of-stock situations.
  • Analyzed sales figures to identify trends and opportunities for improvement.
  • Ensured compliance with all safety regulations and company policies.
  • Created weekly schedules for staff members according to business needs.
  • Evaluated employee performance on a regular basis to ensure quality standards were met.
  • Provided feedback on product selection, layout, displays and promotions.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Assistant Restaurant Manager

Burger King
Noida
01.2024 - 01.2025
  • Ensured compliance with food hygiene, licensing, and health regulations.
  • Managed daily operations through effective manpower scheduling and staff training.
  • Controlled profit and loss by implementing cash control procedures and maintaining accurate inventory.
  • Executed corporate and local marketing programs on schedule to boost visibility.
  • Oversaw hiring, training, and professional development of restaurant team to reduce turnover.
  • Maintained customer satisfaction by resolving complaints promptly and communicating effectively.
  • Enhanced sales growth via strategic promotions and delivery of exceptional service quality.
  • Monitored cleanliness and safety standards to create a welcoming environment for customers.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Managed customer service inquiries and complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.

Second Assistant Manager

McDonald's
Noida
08.2021 - 12.2023
  • Conducted daily shift meetings to address sales goals and safety concerns.
  • Assisted in developing training programs and materials for staff development.
  • Oversaw training of new employees on customer service and cash handling techniques.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Ensured compliance with food safety regulations and quality standards.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Planned and developed new operation processes to innovate and stay competitive.

Industrial Trainee

Courtyard by Marriott
Gurugram
04.2020 - 08.2020
  • Processed guest payments using cash registers and point-of-sale systems.
  • Checked inventory levels in lobby gift shop, restaurant, and bar to ensure stock availability.
  • Greeted customers upon arrival, providing essential information about services and facilities.
  • Organized guest check-in and check-out procedures for enhanced operational efficiency.
  • Trained employees on hospitality policies and service excellence standards.
  • Collaborated with management to improve customer experience initiatives.
  • Assisted kitchen staff with basic food preparation tasks, including cutting vegetables.
  • Supported housekeeping by cleaning guest rooms, changing linens, and stocking supplies.

Education

B.SC IN HOSPITALITY - HOSPITALITY & HOTEL ADMINISTRATION

INSTITUTE OF HOTEL MANAGEMENT
Yamuna Nagar, Haryana
12.2021

HIGHER SECONDARY -

NAVYUG SCHOOL SAROJINI NAGAR
New Delhi
12.2017

MATRICULATION -

NAVYUG SCHOOL SAROJINI NAGAR
New Delhi
12.2014

Skills

  • ServSafe certification
  • Shift management excellence
  • Advanced shift management
  • EMP certification
  • FOSTAC trained
  • Inventory management
  • Customer service
  • Relationship management
  • Workplace safety
  • Equipment operation

Certification

  • Servsafe International Certificate
  • Shift management excellence course
  • Advance Shift Management course.
  • EMP Certified
  • FOSTAC

Accomplishments

  • First prize in cricket tournament, held at IHM YAMUNANAGR.
  • Won Team challenge award during ASM.

References

References available upon request.

Timeline

Store Handler

Burger King
01.2025 - Current

Assistant Restaurant Manager

Burger King
01.2024 - 01.2025

Second Assistant Manager

McDonald's
08.2021 - 12.2023

Industrial Trainee

Courtyard by Marriott
04.2020 - 08.2020

B.SC IN HOSPITALITY - HOSPITALITY & HOTEL ADMINISTRATION

INSTITUTE OF HOTEL MANAGEMENT

HIGHER SECONDARY -

NAVYUG SCHOOL SAROJINI NAGAR

MATRICULATION -

NAVYUG SCHOOL SAROJINI NAGAR

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