SHUBHAM BHANDARI
New Delhi
Summary
Results-oriented Account Manager specializing in client portfolio management and customer success. Drove a 15% year-over-year increase in monthly recoveries while managing over 100 accounts, significantly reducing recovery timelines by 30% and escalations by 40% through effective negotiation and process improvements. Committed to enhancing operational efficiency and client outcomes through strategic account reconciliation and training initiatives.
Overview
2
2
Languages
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Account manager
Midland credit management
Gurugram
10.2023 - Current
- Managed portfolio of accounts, fostering strong client relationships and ensuring precise account reconciliation.
- Handled client communications to negotiate repayments, resolve disputes, and establish sustainable payment plans in accordance with company policies.
- Collaborated with operations and legal teams to escalate complex cases and enhance recovery strategies.
- Maintain detailed account records and prepare regular reports on recovery performance and account status.
CUSTOMER SERVICE EXECUTIVE
GLOBIVA SERVICES PVT LTD
08.2022 - 09.2023
- Resolved customer inquiries, grievances, and concerns through email and telephone channels, enhancing customer satisfaction. Delivering prompt and accurate information to ensure the utmost customer satisfaction. Built and maintained positive customer relationships, fostering loyalty and trust in the brand. Identified service improvement areas and recommended strategies to enhance customer service quality and satisfaction. Proactively engaging in floor activities to extend support to fresh batches.
- Managed incoming customer calls at GLOBIVA SERVICES PVT LTD to assist clients.
- Addressed billing and service-related questions by utilizing the company knowledge base to provide accurate information.
- Recorded customer interactions accurately in CRM and ticketing systems to ensure proper tracking and follow-up.
Education
Bachelor of Technology - CS
WORLD COLLEGE OF TECHNOLOGY AND MANAGEMENT
Gurugram 07.2019 - 07.2022
Diploma - Mechanical Engineering
DEV BHOOMI GROUP OF INSTITUTION
DEHRADUNIntermediate -
ARMY PUBLIC SCHOOL
NEW DELHIHigh School -
ARMY PUBLIC SCHOOL
NEW DELHISkills
- Account management
- Client management
- Negotiation
- Dispute resolution
- Financial reconciliation
- Account Reconciliation
- Collections management
- Transaction processing
- Report generation
- Channel Management
- Customer service
- Client communication
- Presentation
- Time Management
- Team leadership
- Team collaboration
- Coordination
- Escalation management
- Decision-making
- Problem solving
- Active listening
- Conflict resolution
- Sales expertise
- Financial recovery
- MS Office
- Financial recovery
TRAINING & PROJECTS UNDERTAKEN
- Title: ACCOUNT MANAGER
- Date of Birth: 1998-12-21
- Nationality: Indian
Personal Information
- Summer Training, Bharat Electronic Limited (Kotdwara) Jun 2017 to Jul 2017
- Python, Udemy 2021
Accomplishments
- Managed a portfolio of 100+ accounts, negotiating sustainable repayment plans and improving monthly recoveries by ~15% year-over-year.
- Reconciled complex account discrepancies and accelerated collections, reducing average recovery timelines by 30%.
- Trained and mentored 10–12 new hires on collections best practices and client handling, cutting onboarding time by 25% and improving team productivity.
- Resolved high-priority escalations through cross-functional collaboration with operations and legal teams, lowering escalation rates by 40%.
- Designed and delivered regular recovery performance reports and process recommendations that increased team recovery efficiency by 10%.
- Introduced targeted call and email scripts that reduced average handle time by 20% while maintaining service quality and client satisfaction.
- Consistently maintained professional client relationships to preserve portfolio health and minimise churn.
PERSONAL DETAILS
- Summer Training, Bharat Electronic Limited (Kotdwara) Jun 2017 to Jul 2017
- Python, Udemy 2021
HOBBIES
- Summer Training, Bharat Electronic Limited (Kotdwara) Jun 2017 to Jul 2017
- Python, Udemy 2021
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Account manager
Midland credit management
10.2023 - Current
CUSTOMER SERVICE EXECUTIVE
GLOBIVA SERVICES PVT LTD
08.2022 - 09.2023
Bachelor of Technology - CS
WORLD COLLEGE OF TECHNOLOGY AND MANAGEMENT
07.2019 - 07.2022
Diploma - Mechanical Engineering
DEV BHOOMI GROUP OF INSTITUTION
Intermediate -
ARMY PUBLIC SCHOOL
High School -
ARMY PUBLIC SCHOOL