Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Shubham Bhatt

Shubham Bhatt

Project Coordinator
Ludhiana

Summary

Methodical analyst accomplished working with both internal and external vendors to support and implement applications using standard tools and frameworks. In-depth knowledge of network administration, technical testing and back-end applications. Strong troubleshooting, analytical and communication skills. Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.

Overview

3
3
years of professional experience

Work History

Application Support Analyst

Accenture
Gurugram
04.2022 - 03.2023
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
  • Conducted and supported implementation delivery with client and internal departments.
  • Participated in on-site requirements gathering sessions and translated client requirements to determine project scope.
  • Installed, configured and provided ongoing configuration management for Various tools & applications.
  • Developed and maintained effective client communications to guarantee client satisfaction and improve client retention.
  • Translated client requirements into configuration requirements.
  • Used Servicenow/CSM & SolarWind to track, maintain and update trouble tickets.
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
  • Accommodated delivery challenges specific to SaaS delivery environment
  • Maintained strong knowledge of third-party risk management within vertical industry.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Used Remote access tools such as RDC & SCCM .
  • Fixed all technical issues relate to server,internet & Application .
  • Troubleshooted all issues related to Hardware i.e printers & Monitor.

IT Service Analyst

AVASO Technology Solutions
Mohali
01.2020 - 04.2022
  • Validated results and performed quality assurance to assess accuracy of data.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Optimized core processes to improve business performance and operational agility.
  • Enhanced interfaces to promote better functionality for users.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Gathered, organized and input information into digital database.
  • Collaborated with Field Engineers and documented all the updated status of troubleshooting in database.
  • Used Various Tools to log ticket such as Compucom, Servicenow &Bombardier Green Field.
  • Used Ms-Excel for reporting and storing the data.

Education

Bachelors of Engineering - Computer Science

Chandigarh University
Mohali
01.2020 - 03.2020

Skills

Configuration management

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Accomplishments

  • Achieved [Performer of month ] x 3 in an year by completing all KPI with accuracy and efficiency.
  • Documented and resolved upper hierarchical scope issues which led to 98% Csat.

Interests

Writing

Endurance Sports

Hiking

Timeline

Application Support Analyst

Accenture
04.2022 - 03.2023

IT Service Analyst

AVASO Technology Solutions
01.2020 - 04.2022

Bachelors of Engineering - Computer Science

Chandigarh University
01.2020 - 03.2020

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Shubham BhattProject Coordinator