SHUBHAM BHOYALKAR

• Assessing Credit Card pools and implementing appropriate allocation strategy for the same.
• Monthly allocations of Write off cases post implementing various logics.
• End to end allocation process from allocation engine output, massaging as per logics and capacities till allocating to agencies and FOS.
• Reallocating and deallocating as per Inhouse treatment strategies and resolutions of agencies.
• Releasing timely supporting data to agencies and field to fastrack collection activity and enhancing resolutions.
• Resolution tracking and publishing various MIS (Performance

Dashboard, (Normalization Pilots etc.)

• Improved collection efficiency by implementing effective strategies and streamlining processes.
• Publishing daily achievement trackers for motivating, improving resolutions and quality in collections.
• Initiating settlements and foreclosures and initiating loan closure process in system.
• Escalation Management and resolution in TAT.
• Focusing on Audit related queries

• Team handling experience of 30 Executives.
• Assessing CFL pools and implementing appropriate allocation strategy for the same.
• Monthly allocations of fresh bounce and Bkt 1+ cases post implementing various logics.
• End to end allocation process from allocation engine output, massaging as per logics and capacities till allocating to agencies and FOS.
• Reallocating and deallocating as per Inhouse treatment strategies and resolutions of agencies.
• Releasing timely supporting data to agencies and field to fastrack collection activity and enhancing resolutions.
• Resolution tracking and publishing various MIS (Performance Dashboard, Bkt 1+ resolutions, Normalization Pilots etc.)
• Running contests on field such as Bkt 1+ normalizations post selecting pilot locations for different products and publishing daily achievement trackers for motivating, improving resolutions and quality in collections.
• Running different contests for agencies such as allocating High POS cases to cc basis clearance and Norm deciles for cost saving.
• Initiating settlements and foreclosures and initiating loan closure process in system.
• Controlled expenditure, oversaw recordkeeping and monitored compliance with standards.
• Handled customer and employee finance queries, complaints and concerns, resolving with balanced solutions.

• Handling soft bucket, hard bucket and NPA account collection.
• Handling legal process with legal team.(138, Property possession under SARFAESI Act).
• Negotiate payment arrangements with customer to avoid mortgage delinquency, foreclosures and repossessions.
• Strong home loan collection experience on field.
• Work in accordance with consumer privacy laws and company procedures.
• Contact debtors regarding status of account and fees past due.
• Determine debtor's financial ability to offer alternate payment programs and methods.
• Prepare and send certified foreclosure and legal notices to appropriate parties.
• Knowledge about ms office(Word, Excel, Power point)

• Handling experience of home loan collection In rural and urban aria.
• Handling 60+ aging accounts, NPA accounts, higher aging accounts.
• Handling higher aging accounts with legal support. Good knowledge about home loan collection, legal and SARFAESI act.
• Good communication skill with customers and strong convincing skill.
• Work in accordance with consumer privacy laws and company procedures.
• Strong home loan collection experience on field
• Knowledge about ms office(Word, Excel, Power point)

• Experience of commercial vehicle business and collection.
• Experience of seizing and collection of commercial vehicle Loan.
• Work in accordance with consumer privacy laws and company procedures.
• Prepare and send certified foreclosure and legal notices to appropriate parties.

• Two wheeler loan cases and kyc documentation.
• Build relation with clients.
• Marketing experience and knowledge.