Shubham Chaudhari
Technical Support Engineer
Pune
Summary
Dynamic Technical Support Engineer with a proven track record at UI Softech Ltd, excelling in problem-solving and technical troubleshooting. Enhanced client satisfaction through effective communication and collaboration, while successfully diagnosing and resolving complex issues. Recognized for increasing operational efficiency and delivering exceptional service in high-pressure environments.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Technical Support Engineer
UI Softech Ltd
03.2023 - Current
- Focus on troubleshooting and problem resolution. Diagnosing and resolving technical issues related to hardware (computers, printers, network devices), software (operating systems, applications, proprietary tools), and network connectivity.
- Guiding users through step-by-step solutions, often over the phone, via chat, email, or remote desktop.
- Installing computer programs and performing system updates: Assist users in installing programs, perform system updates, and test systems to evaluate performance.
- Identifying the root cause of issues and implementing effective solutions.
- Repairing and resolving technical issues: Document the issue and interaction when hardware or software problem is identified.
Interim Sales Representative
Cipla Health
Pune
09.2020 - 02.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
Bachelor of Mechanical Engineering -
Trinity Academy Of Engineering Pune
Pune, India 04.2001 -
Diploma - Mechanical Engineering
Institute Of Technology Hadapsar
Pune, India 04.2001 -
No Degree - SSC
Sou. Sunderdevi Rathi High School
Pune 04.2001 -
Skills
Technical support
Technical troubleshooting
System troubleshooting
Problem-solving
Teamwork and collaboration
Professional Skills
SAP Material Management
• Enterprise structure (Define plant, Storage location, Purchasing organization )
• Master data configuration settings.
• Procure to pay cycle.
• PO types.
• Procurement configuration setting of document types for requisition and purchasing documents.
• Outline Agreement.
• Split valuation configuration.
• Service procurement.
• Inventory management configurations.
• Movement types.
• Account determination (FI-MM integration).
• ASAP Methodology.
• Automatic PO configuration & ERS Configuration.
Hobbies
- Playing Cricket
- Swimming
- Listening Music
- Travelling
Timeline
Technical Support Engineer
UI Softech Ltd
03.2023 - Current
Interim Sales Representative
Cipla Health
09.2020 - 02.2023
Bachelor of Mechanical Engineering -
Trinity Academy Of Engineering Pune
04.2001 -
Diploma - Mechanical Engineering
Institute Of Technology Hadapsar
04.2001 -
No Degree - SSC
Sou. Sunderdevi Rathi High School
04.2001 -
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