Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
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Shubham Chaudhary

Shubham Chaudhary

Chandigarh

Summary

Adept Technology Analyst with a proven track record at Infosys Ltd., specializing in network analysis and IT security management. Demonstrates exceptional project management and technical reporting skills, enhancing system performance and security. Achieved significant improvements in IT infrastructure, leveraging expertise in IT service management and proactive problem-solving.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technology Analyst

Infosys Ltd.
Pune
04.2023 - Current
  • Tracked progress of ongoing projects through effective communication with stakeholders.
  • Monitored system performance metrics to ensure optimal operation.
  • Developed and implemented applications for data analysis, reporting, and visualization.
  • Collaborated with cross-functional teams on the design of new features or services.

Network Engineer

NTT Ltd.
Chandigarh
02.2020 - 04.2023
  • Installed software updates on Routers, Switches, and other network devices.
  • Monitored network performance and troubleshooted any issues that arose.
  • Assisted in the design of local area networks and wide area networks.
  • Provided technical support to users experiencing difficulties with their networks.
  • Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
  • Implemented, tested, validated and maintained networking services according to solution designs.
  • Collaborated with IT security teams to enforce cybersecurity measures and respond to incidents promptly.
  • Monitored system performance to promote network speed, availability and reliability.
  • Conducted network vulnerability scans and remediation efforts to mitigate risks and ensure compliance with security policies.
  • Troubleshot complex network issues, reducing downtime and improving user satisfaction.
  • Evaluated new technology and network products for potential benefits to the organization.
  • Optimized network performance through ongoing tuning, hardware upgrades, and bandwidth optimization techniques.
  • Created documentation detailing all aspects of the network infrastructure and its configuration.
  • Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
  • Analyzed network traffic patterns to identify potential problems or areas for improvement.
  • Coordinated with vendors and company personnel to facilitate purchases.

Desktop Support Engineer

Wipro Ltd.
Chandigarh
09.2017 - 02.2020
  • Configured user accounts, permissions and passwords according to company policies.
  • Provided technical assistance to users in person, via phone or email.
  • Created detailed documentation for IT processes, procedures and troubleshooting steps.
  • Interacted with vendors regarding purchase orders, invoice payments.
  • Provided training to end-users on basic usage of computer applications.
  • Ensured compliance with corporate policies related to data security standards.
  • Collaborated with other teams within the organization to resolve complex incidents quickly.
  • Managed backup operations using Symantec Backup Exec or other similar tools.
  • Performed server patching activities using Windows Server Update Services.
  • Maintained inventory of all equipment, software licenses and warranties.
  • Attended customer service meetings to address any ongoing issues or concerns.
  • Participated in IT projects related to desktop support services.
  • Installed and configured computer systems, printers, and other peripherals.
  • Diagnosed and resolved hardware and software issues efficiently.
  • Resolved network connectivity issues for local area networks and wide area networks.
  • Implemented security measures such as antivirus protection to protect against malicious attacks.
  • Installed, configured and maintained computer hardware, software and peripherals.
  • Resolved printer problems remotely or onsite as needed by users.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Managed inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
  • Managed Active Directory user accounts, groups, and permissions, enhancing system security.
  • Coordinated with vendors for warranty and non-warranty hardware repairs and replacements.

Education

B.Sc. - Mathematics

HP University
07-2016

12th -

HP Board Dharamshala
03-2013

10th -

HP Board Dharamshala
03-2010

Skills

  • Technical reporting
  • Network analysis
  • Network administration
  • Technical solutions
  • System processes
  • System integration
  • Network maintenance
  • Hardware and software installation
  • Troubleshooting and diagnosis
  • Data collection
  • IT infrastructure
  • IT risk management
  • IT best practices
  • Performance tracking
  • Project management
  • IT security management
  • IT service management
  • Information security
  • Security analysis

Certification

Ø Completed MNA (Master In Network Administration) from Jetking Chandigarh since 2016 to 2017

Ø Completed CCNA training (Cisco Certified Network Associate) from NG NETWORKS since Month 2020 to Month 2020

Languages

  • English
  • Hindi

Personal Information

  • Date of Birth: 09/01/95
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Timeline

Technology Analyst

Infosys Ltd.
04.2023 - Current

Network Engineer

NTT Ltd.
02.2020 - 04.2023

Desktop Support Engineer

Wipro Ltd.
09.2017 - 02.2020

B.Sc. - Mathematics

HP University

12th -

HP Board Dharamshala

10th -

HP Board Dharamshala

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Shubham Chaudhary