BrandBuilder , Service Now , Service Cafe , Zendesk , Jira , Salesforce, HubSpot
Shubham choudhary
Customer Service Representative
Delhi NCR
Summary
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Process Associate
Intelligent Radiology Solutions
08.2024 - Current
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Senior Associate
BrandMuscle India Pvt Ltd
03.2023 - 07.2024
- Optimized sales process by regularly reviewing performance metrics and implementing improvements where necessary.
- Conducted persuasive presentations to demonstrate the value and benefits of our telecommunications solutions to potential clients.
- Increased sales revenue by consistently meeting and exceeding sales targets in the telecommunications industry.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Associate
I Energizer India Pvt Ltd
07.2019 - 03.2023
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Coordinated with other departments to address and solve complex customer issues.
- Tailored banking solutions to customer needs, strengthening client relationships and loyalty.
Education
B.TECH - Telecommunications
Noida Institute of Engineering And Technology
Greater Noida, India 04.2001 -
Skills
Product sales
Customer service
Sales development
Customer needs assessment
Upselling
Payment processing
Sales strategies
Exceptional customer service
Negotiation tactics
Product promotions
Point of sale operation
Retail store operations
Software
Timeline
Process Associate
Intelligent Radiology Solutions
08.2024 - Current
Senior Associate
BrandMuscle India Pvt Ltd
03.2023 - 07.2024
Customer Service Associate
I Energizer India Pvt Ltd
07.2019 - 03.2023
B.TECH - Telecommunications
Noida Institute of Engineering And Technology
04.2001 -
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